Individual product images load and then disappear, or the entire gallery doesn’t load

This topic has 8 replies, 3 voices, and was last updated 1 hours, 43 minutes ago ago by Tony Rodriguez

  • Avatar: molo
    molo
    Participant
    November 26, 2025 at 12:23

    Good morning!

    After noticing that the image on the shop page https://toyah.es/shop/ wasn’t changing when hovering over it, I went to the product page and the gallery wasn’t loading correctly either. Some images load completely, but most don’t.

    It usually happens that when I click on the product, 4, 6, or more images load, but they disappear after a few seconds.

    To fix this, I tried increasing the hosting memory and other settings, but the solution is either temporary or ineffective. I also purged caches, synced the library, and cleared Elementor caches.

    WooCommerce was recently reinstalled, and the Elementor editor does load the entire gallery when editing the template.

    The attached screenshots are from this product: https://toyah.es/product/toyah-catch-the-wave/

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    7 Answers
    Avatar: molo
    molo
    Participant
    November 26, 2025 at 12:23

    Thank you for your help 🙂

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 26, 2025 at 14:31

    Hello, molo,

    Thank you for providing access. We have resolved the issue.
    Please check it.

    Best regards,
    The 8Theme Team

    Avatar: molo
    molo
    Participant
    December 1, 2025 at 10:07

    Hi! Thanks for your reply and for resolving the issue! If it happens again, could you please tell me how you fixed it?

    Thanks!

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 2, 2025 at 11:14

    Hello, molo?

    We have made changes to the following file:

    wp-content/themes/xstore/js/general-all.min.js

    These changes have already been included in the latest update, version 9.6.2.

    Best regards,
    The 8Theme Team

    Avatar: molo
    molo
    Participant
    December 3, 2025 at 17:48

    As always: thank you so much! It’s a privilege to have you as our support.

    Avatar: molo
    molo
    Participant
    December 3, 2025 at 17:48

    Thanks for the support! My topic “Individual product images load and then disappear, or the entire gallery doesn’t load” has been successfully resolved.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 3, 2025 at 17:48

    Dear molo,

    Thanks for being part of our WordPress & WooCommerce community!

    We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

    Together, we’re shaping a better WooCommerce experience for everyone.

    Topic closed.
    The 8Theme Team

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The issue related to '‘Individual product images load and then disappear, or the entire gallery doesn’t load’' has been successfully resolved, and the topic is now closed for further responses

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