What caused the page error? - by Omar Quddam

Hello @Omar Quddam,

The issue appears to be related to the permalink settings, and there may be certain .htaccess rules configured on your server that could be causing this problem. This request is not related to a bug in our theme. You can verify this by activating a default theme such as Storefront (although we do not recommend doing so on a live website).

We kindly suggest that you contact your hosting provider and also submit the same request to the cache server support team (if it is managed by another company) so they can review the configuration that might be causing the 404 errors when redirecting from the Shop page.

Best regards,
Jack Richardson
8Theme Team

Hello @Omar Quddam,

We have identified the cause of the issue and have already released patch #9625175, which you can activate on your website: https://prnt.sc/vsicvdb24iIH. You can then verify that the products are correctly displayed on the search results page. This fix will also be included in our next update.

More information about XStore Patcher -> https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Omar Quddam,

Please clear your browser cache and check again. Also, you can try to submit a topic from another browser. From time to time, we make updates to our website, and it appears that your browser may be loading a previous version of our modified JavaScript files. If the issue persists, kindly attach a video in the private content section to help us better understand the problem.

Best regards,
Jack Richardson
The 8Theme Team

Dear Omar Quddam,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

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Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team