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Menu on desktop preset disappeared - by Mark

This topic has 12 replies, 4 voices, and was last updated 4 days, 11 hours ago ago by Andrew Mitchell

Mark

Participant

November 24, 2025 at 06:58

Hello,

I was changing the man menu with the presets for desktop and the menu disappeared.

Mobile is fine but desktop disappeared.

View screenshot

Thank you.

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11 Answers

Jack Richardson

Support staff

November 24, 2025 at 07:14

Hello @Mark

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

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Mark

Participant

November 24, 2025 at 16:05

Ok, listed

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Andrew Mitchell

Support staff

November 25, 2025 at 15:32

Hello, Mark,

Thank you for providing access. We have resolved this issue; please check it.

Best regards,
The 8Theme Team

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Mark

Participant

November 25, 2025 at 22:47

Thank you.

One more thing.

On the “header bottom” when i press the “garbage can” on the block it doesn’t remove the block. I am trying to not show that bottom header, so I’m trying to delete the blocks within it, but they won’t go away. see screenshot.

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Andrew Mitchell

Support staff

November 26, 2025 at 09:37

Hello, Mark,

Please provide us with FTP access, or alternatively, add the following code to the functions.php file of your child theme. The code will be shared in the private content section.

Best regards,
8Theme Team

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Mark

Participant

November 26, 2025 at 17:45

Yes, what I’m trying to do is eliminate that bottom header. So, I was trying to delete those 2 blocks that were in it.

okay and thank you.

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Andrew Mitchell

Support staff

November 27, 2025 at 08:58

Hello, Mark,
Thank you for providing access. We have resolved this issue; please check it.
Best regards,
The 8Theme Team

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Mark

Participant

November 27, 2025 at 15:28

Thank you for your help.

One last thing
Can you update my email on my account. I made a typo when i created my account but it’s not letting me change it.
I put the correct email in the locked area.

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Ayan Rahman

Support staff

November 27, 2025 at 21:37

Hello,

We have updated the email address for your account as per your request.

Warm Regards,
The 8Theme Team

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Mark

Participant

November 28, 2025 at 05:15

Thank you very much for all of your help!
Mark.

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Andrew Mitchell

Support staff

November 28, 2025 at 09:55

Hello Mark,

Thank you very much for your kind message. We truly appreciate your feedback and are always happy to assist you.

Best Regards,
8Theme’s Team

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