Contact form not submitted with “contact forms 7”

Hello @rangana108,

Based on your topic, it appears that the error originates from the Contact Form 7 plugin. We have also analyzed the error code displayed in the console when submitting the form and found a similar issue already reported on the official support forum of the plugin: https://wordpress.org/support/topic/500-internal-server-errorwp-json-contact-form-7-v1-contact-forms-7175-feedback/.

Additionally, we recommend checking your .htaccess file with your hosting provider as mentioned in the following discussion: https://stackoverflow.com/questions/47529257/contact-form-7-cause-http-500-error.

Since the access you provided does not allow us to review the plugin settings, we suggest contacting your hosting provider to verify the .htaccess configuration. If necessary, you may also submit your inquiry to the Contact Form 7 plugin support team, as we provide support only for our own products.

Best regards,
Jack Richardson
8Theme Team

Hello @rangana108,

Thank you for providing the correct credentials. We have reviewed the settings, and everything appears to be configured properly. However, upon checking the error logs under Dashboard → WooCommerce → Status → Logs, we found fatal errors related to the Contact Form 7 plugin (see: https://prnt.sc/cIITzZQ78AWQ).

We kindly ask you to contact your hosting provider, as previously suggested, to review your server configuration. You may also consider submitting a support request to the plugin’s support team for assistance with the plugin-related issues.

As our support team is responsible only for our own products, we can assist you exclusively with bugs related to our theme.

Best regards,
Jack Richardson
8Theme Team

Dear rangana108,

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Topic closed.
The 8Theme Team