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  VivaDigital

  Participant

  February 27, 2015 at 03:12

  Hi

  My client called me today to say he has had no sales in the past 8 days. It seems that the checkout stopped working on 18/2/15. I think there was an automatic update for WP on that day? It’s really bad, as it has cost my client one week’s income.

  Anyway, I have updated all plugins and updated your theme and I am still facing an issue on this page:
  http://www.tahitiangold.com/checkout/

  See this screenshot here: http://prntscr.com/6abmy9

  I have tried disabling plugins and that doesn’t work. I have switched to the default WP theme and the issue is gone? http://prntscr.com/6abnyx

  I would really appreciate it if you could look at this asap. Log in details below.

  Many thanks
  Paul

  Please, contact administrator
  for this information.

  #46030 Copied Theme version: 1.7 WooCommerce version: 2.3.5
  6 Answers
  

  VivaDigital

  Participant

  February 27, 2015 at 03:31

  Looks like it is all the Woo cart elements that are being duplicated? These elements are at the bottom and top of this page:

  http://prntscr.com/6abtpg

  #46031 Copied
  

  Robert Hall

  Participant

  February 27, 2015 at 08:47

  Hello,

  Please provide us with wp-admin and FTP credentials in Private Content.

  Regards,
  Robert Hall.

  #46075 Copied
  

  VivaDigital

  Participant

  February 27, 2015 at 09:12

  Hi Robert

  Details in private content box.

  Thanks

  Paul

  Please, contact administrator
  for this information.

  #46096 Copied
  

  Eva Kemp

  Participant

  February 27, 2015 at 11:00

  Hello,

  What are FTP login and password?
  To fix the issue with double buttons on Checkout page you need remove review-order.php file in the directory wp-content/themes/royal/woocommerce/checkout.

  Thank you.
  Regards,
  Eva Kemp.

  #46116 Copied
  

  VivaDigital

  Participant

  February 27, 2015 at 11:40

  Hi Eva

  Thanks for look at this for me. I have re-named that file and that seems to have fixed the issue.

  How can I future-proof so this doesn’t happen again with a new version of WP or WooCommerce?

  Thanks
  Paul

  #46143 Copied
  

  Eva Kemp

  Participant

  February 27, 2015 at 13:05

  Hello,

  This bug will be fixed in our next theme update. It won’t happen after Woocommerce or WordPress updates.

  Sorry for inconveniences.
  Thank you.
  Regards,
  Eva Kemp.

  #46159 Copied
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