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Side menu opens and closes at once without time to click

This topic has 10 replies, 2 voices, and was last updated 1 weeks ago ago by Samir Malik

luzactual

Participant

November 18, 2025 at 09:18

Hi! We have experiencing the issue in title while trying to navigate everywhere on our store. For instance (URL in private area) if trying to click any brand under side menu, the options under title BRANDS shows and dissapears in no time… we have checked this on several browsers, have erased cache without any success…

Please, contact administrator
for this information.

#460153 Copied

9 Answers

Samir Malik

Support staff

November 18, 2025 at 09:35

Dear @luzactual,

Could you please provide us with your new admin account details?
It seems the previous account is no longer working.

Thank you very much!

Please contact administrator
for this information.

#460157 Copied

luzactual

Participant

November 18, 2025 at 09:48

We have realised that WP blocked the password. New password set on Private Area.
—
Sorry we didn’t notice that. I’ve just placed same password you commented in private area. Thanks!

Please contact administrator
for this information.

#460161 Copied

Samir Malik

Support staff

November 18, 2025 at 17:20

Hello @luzactual,

Since your website is a LIVE site, could you please allow us to disable all third-party plugins for debugging purposes?

If this is not possible, please create a staging site using the following plugin: https://wordpress.org/plugins/wp-staging/

Best regards,
The 8Theme Team

#460196 Copied

luzactual

Participant

November 19, 2025 at 09:35

Thanks Samir. Yes, we do have a staging site. Find info in private area.

Also, please, check if this corrupted files (found in our DEV site -link below-) are also in that condition on production site. I would do if I could tell apart which is a corrupted or clean Xstore theme file.

Thanks!

https://www.8theme.com/topic/issue-with-xstore-core-plugin-on-an-staging-site-production-site-doing-well/#post-459057

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support staff only.

#460252 Copied

Samir Malik

Support staff

November 20, 2025 at 11:38

Hello @luzactual,

We apologize for the delay in our response.

We have reviewed your store and resolved the issue by enabling the following option: https://prnt.sc/B4PRKLO–U1-. This is a new setting introduced in the latest update, and occasionally, such issues may occur. We have now activated this option on your live site (so it functions as in the previous release) and reported the bug to the developer responsible for this feature and its related setting.

Please check the result here: https://gyazo.com/0e26092986f3beb9b838b470babf5dc8

Best regards,
The 8Theme Team

#460352 Copied

luzactual

Participant

November 20, 2025 at 18:39

Sorry the Print Screen URL doesn’t work. Instead I could watch the video and see it working (also some other things came to work). Can you resend it? … because there is where you show the option enabled Thanks!

#460384 Copied

Samir Malik

Support staff

November 21, 2025 at 03:34

Hi @luzactual,

We’ve re-upload the screenshot for you.

That option should be under XStore > Speed Optimization: https://prnt.sc/powcHH2KP4Vo.

Best Regards,
8Theme’s Team

#460405 Copied

luzactual

Participant

November 24, 2025 at 19:27

Well, I see this option already applied but doesn´t fix it, instead it changes one issue for other: now it seems like an accordion completely expanded. On the good slide it permits navigation but the bad thing is the extreme lenght it has… is it any workaround about what we can do?

#460660 Copied

Samir Malik

Support staff

November 25, 2025 at 03:54

Hello @luzactual,

The setting can be modified in XStore > Theme Options > WooCommerce (Shop) > Shop:

https://prnt.sc/HntX6xZjSLnb

We have made this change for you.
Please check it now.

Best regards,
The 8Theme Team

#460672 Copied
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