Request Assistance with Google Merchant Center Misrepresentation Issue

Dear @Omar Quddam,

All the product data are generated by WooCommerce plugin.

To fix “Misleading product description” errors in Google Merchant Center (GMC) for WooCommerce, you need to make sure your product data (title, description, images, price, and availability) match exactly what users see on your website.
Below is a clear, step-by-step guide specifically for WooCommerce:

1. Identify Exactly Which Products Are Flagged

In Google Merchant Center:
Products → Diagnostics → Misrepresentation → “Misleading”
Download the affected items (CSV).

Check:

- Title
- Description
- Price
- Images
- Condition (new/used)
- Variants

2. Make Sure WooCommerce Product Title ≠ Over-Optimized

Google flags if your title contains “marketing words” or things not shown on the product page.

Fix: Use a clean format: Brand + Product Name + Key Attribute (optional)
Example:

- Wrong: “🔥 Best Seller! Premium Luxury Leather Bag – 50% Off”
- Correct: “XYZ Leather Shoulder Bag – Brown”

3. Match the Description to the Real Product

Google flags when descriptions are exaggerated or don’t match the product features.

Fix in WooCommerce: Go to Products → Edit Product → Description

Remove claims like:

- “Best on the market”
- “100% guaranteed results”
- “#1 product in UAE”

Keep it factual and match what’s actually delivered.

4. Ensure Price + Availability Match the Live Website

One of the biggest causes of “misleading description”.

Issues:

- Price in feed ≠ price on website
- Product is “in stock” in feed but “out of stock” on site

Fix:

If using WooCommerce → Google Listings & Ads plugin:

- Go to Marketing → Google Listing & Ads → Sync
- Run “Force Sync”

If using other feed plugins (CTX Feed, Product Feed PRO): Enable automatic feed update every 1–4 hours

5. Avoid Using Stock Images or Images Showing Another Product

Google flags if the product image doesn’t accurately show what the buyer receives.

Fix: Use actual product photos

Don’t use:

- lifestyle models when selling the item only
- photos that show accessories not included
- watermarks that cover the product

6. Check Variant Consistency (Common WooCommerce Problem)

If you sell variations (size, color, type), you must ensure:

- Correct color / size attribute in feed
- Matching SKU, image and price for each variation
- No “Default attributes” incorrectly loaded in the feed

Some feed plugins send the wrong parent description, causing a mismatch → Google disapproves.

Fix:

If your plugin has this setting:

- "Send variation description instead of parent description"
- “Use variation-specific image”

7. Make Sure Shipping Information Is Accurate

Misleading shipping pricing also triggers this error.

Fix: Add correct shipping via GMC:

Tools → Shipping → Add Delivery Service

Or connect WooCommerce shipping tables → GMC.

8. Avoid Over-promising Claims

Remove wording like:

- “Guaranteed delivery in 24h” (unless guaranteed)
- “Lifetime warranty” without details
- “Free gifts” not automatically included
- Google checks site + feed + checkout pages.

9. Resubmit and Request Review

After fixing:

In Merchant Center:

Products → Diagnostics → Request Review

Review usually takes:

- 24–72 hours for individual products
- 3–7 days for account-level issues

Hope it helps!

Best Regards,
8Theme’s Team

Hello @Omar Quddam,

Thank you for your message. The warning may indeed be related to the products. If you delete the existing products and upload only a few that you are able to edit, that would be acceptable. Please ensure that the new products are properly configured and editable to avoid similar issues in the future. Also, we would suggest you to contact the WooCommerce support (https://wordpress.org/support/plugin/woocommerce/) as your request is related to the functionality of mentioned plugin rather then our theme’s configuration.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @Omar Quddam,

If your main request in this topic has been resolved, please mark the topic as closed. Thank you for your understanding and for following our support guidelines.

Best regards,
Jack Richardson
The 8Theme Team

Dear Omar Quddam,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

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Topic closed.
The 8Theme Team