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Issue with shop page filters when you first click one it shows all products until you reset them

This topic has 15 replies, 2 voices, and was last updated 5 days, 16 hours ago ago by Andrew Mitchell

Niddy

Participant

November 15, 2025 at 14:21

Hi

On the shop page filters when you first click one it shows all products until you reset them – see private for access and video showing the issue.

Can you please advise how we get this resolved?

Thanks

Please, contact administrator
for this information.

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14 Answers

Andrew Mitchell

Support staff

November 17, 2025 at 10:28

Hello, Niddy,

Thank you for providing access so promptly. To resolve this issue, we have made changes to the following file. These modifications will also be included in the next theme update:

wp-content/themes/xstore/js/elementor-all-widgets.min.js

Best regards,
8Theme Team

#460027 Copied

Niddy

Participant

November 17, 2025 at 10:33

Hi

It’s exactly the same? Nothing has changed. Still doing the same as earlier.

See private please.

Thanks

Please contact administrator
for this information.

#460030 Copied

Andrew Mitchell

Support staff

November 17, 2025 at 10:48

Please check the attached video, and before running the test, make sure to clear your browser cache.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#460044 Copied

Niddy

Participant

November 17, 2025 at 11:00

Hi

Still the same – no change sadly…

Please see private – thank you 🙂

Please contact administrator
for this information.

#460049 Copied

Andrew Mitchell

Support staff

November 18, 2025 at 08:10

Hello, Niddy,

We have made further changes to the file, which should resolve the issue on mobile devices. Please check it at your convenience.

File path: wp-content/themes/xstore/js/elementor-all-widgets.min.js

Best regards,
The 8Theme Team

#460143 Copied

Niddy

Participant

November 18, 2025 at 10:03

Hiya

Thanks for trying – but still the same sadly.

Please see video in private

thanks

Please contact administrator
for this information.

#460162 Copied

Niddy

Participant

November 19, 2025 at 09:42

Hi guys

Any update?

#460254 Copied

Andrew Mitchell

Support staff

November 19, 2025 at 10:31

Hello, Niddy,

We have made some changes. Could you please check if the issue on mobile devices still persists?

Best regards,
The 8Theme Team

#460258 Copied

Niddy

Participant

November 19, 2025 at 11:32

Hi

thanks so much – this seems to have fixed it but will keep testing and see if we get any more reports – have added that file to the live site and all seems ok so far….

thanks again, will keep you updated 🙂

Can I ask, if this specific to this template or will it be the same on all xstore themes? If so, will you add it to future release updates?

Thanks

#460264 Copied

Andrew Mitchell

Support staff

November 20, 2025 at 09:22

Hello, Niddy,

The issue occurred when applying a filter caused the page to scroll and load products from the next page due to infinite scroll pagination, as the screen was automatically scrolled after applying the filters. This problem has now been resolved, and the fix will be included in the next theme update.

Best regards,
8Theme Team

#460341 Copied

Niddy

Participant

November 26, 2025 at 18:17

Hi,

It seems it’s still not right.

Please see video in private.

Thanks

Content is visible for topic creator and
support staff only.

#460858 Copied

Andrew Mitchell

Support staff

November 27, 2025 at 10:37

Hello, Niddy,

We have made changes to the following file:
wp-content/themes/xstore/js/ajax-filters.min.js

We have also noticed that from time to time the JavaScript files are not fully loaded, but after reloading the page, the file loads completely. This may be caused by some server-side caching or blocking. Please check this as well.

Best regards,
8Theme Team

#460900 Copied

Niddy

Participant

November 27, 2025 at 10:53

Hi

thanks for looking at this again but it still does not work – when you click into the shop then select a sub category – it just spins away.

Please see private

Content is visible for topic creator and
support staff only.

#460904 Copied

Andrew Mitchell

Support staff

November 28, 2025 at 13:31

Hello,

We kindly requested that you enable the following option:
https://prnt.sc/QMhH4yAPoXJg (Theme Options → Speed Optimization → Disable pjax pagination)

Please activate this option (turn the switch green) and check the result afterward.

Warm Regards,
The 8Theme Team

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