Hi there. When not logged-in to the site, on page 1 of the shop, the sidebar and footer are missing. However, if you click on page 20 they suddenly appear. This problem is evident in both Safari and Chrome. Any idea why this would be?
This topic has 2 replies, 2 voices, and was last updated 3 weeks, 1 days ago ago by Jack Richardson
Hi there. When not logged-in to the site, on page 1 of the shop, the sidebar and footer are missing. However, if you click on page 20 they suddenly appear. This problem is evident in both Safari and Chrome. Any idea why this would be?
Hello @Roobinda,
After reviewing the issue, we believe it may occur in certain cases when the Sticky Sidebar scripts are not properly configured. This can happen due to a custom structure on your shop page, such as banners (https://prnt.sc/zeycncCiRvXv) placed in non-standard positions or some browser caching issues.
You can disable the Sticky Sidebar option as demonstrated in the following video: https://gyazo.com/db398ebbd5a12e0895c8d2e48af88407 and then check if the issue persists.
If you prefer to keep the option enabled, please try adding the following custom CSS code snippet under Theme Options → Theme Custom CSS → Global CSS:
body .sticky-sidebar {
opacity: 1;
}
If you still require our assistance, please provide temporary wp-admin access in the private area.
Best regards,
Jack Richardson
8Theme Team
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