Isuse with Shop Side Bar & Flying Cart / Side Cart

This topic has 9 replies, 2 voices, and was last updated 3 weeks, 1 days ago ago by Andrew Mitchell

  • Avatar: Nishant
    Nishant
    Participant
    November 12, 2025 at 11:12

    1st the website is running very slow. Need a solution for that.

    2nd issue: please see the video with the shop category https://www.loom.com/share/21e12a61dbef4af99fce09083aeaa767

    The category filters are inconsistent — in some cases they work, but often clicking on a category filter causes the page to hang indefinitely (keeps loading with no result).

    Once a category filter is clicked and the page stops responding, no further clicks or navigation are possible on the filter menu.

    Hover behavior shows the correct link at the bottom, but the click action never executes.

    In short, the filters intermittently fail to load products, leading to poor user experience and slow responsiveness overall.

    3rd Issue: Please see the video https://www.loom.com/share/679ddc6b0fd547fa84aae9a6078a9035

    All theme files, PHP version, and codebase are fully updated — no configuration issues found.

    When adding a simple product to the cart, the slide cart opens correctly.

    However, when adding a variable product (with options), the page reloads and redirects to the product category (e.g., Handpipes) instead of showing the slide cart.

    The slide cart does not auto-open in this case — it only appears when manually clicked.

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 12, 2025 at 12:43

    Hello, Nishant,

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Nishant
    Nishant
    Participant
    November 12, 2025 at 13:06

    here are the cred

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 12, 2025 at 15:15

    Hello, Nishant,

    Thank you for providing access. We have made the necessary changes. Please check whether the issue still occurs. Before testing, kindly clear your cache.

    Best regards,
    8Theme Team

    Avatar: Nishant
    Nishant
    Participant
    November 12, 2025 at 18:22

    nothing changed, its the same. tried in incognito too, slide cart still not working and filters too

    https://www.loom.com/share/01a91191a6f2470ea66c0be35a87498b

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 13, 2025 at 11:04

    Hello, Nishant,

    Unfortunately, the access credentials to the admin panel are no longer valid. Please provide us with the current access details. At the moment, we do not see any issues; kindly review the attached video.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Nishant
    Nishant
    Participant
    November 13, 2025 at 12:18

    let me check, could you please resolve the side cart issue with the product page, here is the link, side cart fails to open when its a variable product

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 13, 2025 at 15:22

    Regarding the single product page, we have noticed that our form has been replaced with a WCPA form. Unfortunately, we cannot take responsibility for the performance of third-party plugins. Therefore, we recommend using the standard purchase form.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 13, 2025 at 15:22

    Regarding the single product page, we have noticed that our form has been replaced with a WCPA form. Unfortunately, we cannot take responsibility for the performance of third-party plugins. Therefore, we recommend using the standard purchase form.

    Best regards,
    8Theme Team

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