My website is loading some different template for mobile

This topic has 2 replies, 2 voices, and was last updated 3 weeks, 3 days ago ago by Alex Carter

  • Avatar: Davide
    Davide
    Participant
    November 11, 2025 at 05:57

    I have an extremely urgent issue on my website http://www.ritrattofacile.it: I can regularly see it on PCs and tablets but if I enter the website by smartphone then I see a totally different/broken website. I’ve checked all the template settings and I can see a normal working preview from my admin dashboard so I really don’t know how to fix this

    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    November 11, 2025 at 06:09

    Hello,

    Thank you for reaching out to us.

    We kindly ask you to review the plugins currently active on your website and temporarily disable the XStore AMP plugin for testing purposes.

    Read more – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

    Warm Regards,
    The 8Theme Team

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