Return to previous page

Login, register widget has bug (it redirect to my-account-2)

This topic has 17 replies, 5 voices, and was last updated 2 months, 2 weeks ago ago by Tony Rodriguez

chutipao

Participant

November 10, 2025 at 13:28

hello

login, register widget has bug

after I input username , password ….page redirect to ==> my-account-2/

both login and register redirect to ==> my-account-2/

so I can not login or register by using widget

#459269 Copied

16 Answers

Jack Richardson

Support staff

November 10, 2025 at 13:45

Hello @chutipao

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

#459272 Copied

chutipao

Participant

November 10, 2025 at 15:31

here is information

Please contact administrator
for this information.

#459287 Copied

Jack Richardson

Support staff

November 10, 2025 at 17:16

Hello @chutipao

Could you please, check now ?

Kind regards, Jack Richardson
The 8theme’s team

#459301 Copied

chutipao

Participant

November 11, 2025 at 03:50

I tested with brave, chrome, firefox, edge broswer

login in widget works with all broswer

register in widget works with only firefox

register in widget still re-direct to my-account-2 (page) by brave, chrome, edge

#459336 Copied

Jack Richardson

Support staff

November 11, 2025 at 08:46

Hello @chutipao

Could you please, check now ?

Kind regards, Jack Richardson
The 8theme’s team

#459356 Copied

chutipao

Participant

November 11, 2025 at 10:15

please see screenshot.. maybe more easy to understand
nothing changed…

login, register in widget works with only firefox

by other broswer when click button it re-direct to my-account page

Files is visible for topic creator and
support staff only.

#459372 Copied

Jack Richardson

Support staff

November 11, 2025 at 11:34

Hello @chutipao,

Could you please provide us with the correct login credentials? We have noticed that the current access details are not working for us.

Additionally, if possible, please share a video to help us better understand the issue.

Best regards,
Jack Richardson
The 8Theme Team

#459396 Copied

chutipao

Participant

November 11, 2025 at 12:52

hello
I provided you my Cpanel address.
you can see all file and folder inside Cpanel

and other is site login information
all are correct…. I tested..i can login successfully

here I added video
please see
video is for register but login is same

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#459405 Copied

Andrew Mitchell

Support staff

November 11, 2025 at 16:09

Hello, chutipao,

Thank you for providing access. We have resolved the issue. The cause of the problem was an incorrectly assigned slug for the “My Account” page – it was set as “my-account-2.” You can find more details in the attached screenshots.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#459437 Copied

chutipao

Participant

November 11, 2025 at 16:34

very sorry X 1,000
since you made fixed wrong slug
i could see url my-account (not my-account2)
but this is all

but still login and register in widget REDIRECT TO my-account
but login and register in widget works If I use firefox broswer
its very strange….
why it redirect to my-account If I use brave, chrome, edge, opera broswer

#459444 Copied

Andrew Mitchell

Support staff

November 11, 2025 at 16:53

Please try clearing the cache and cookies in the affected browsers, as well as any caching plugins or CDN cache on your site. If the issue persists, kindly provide us with temporary admin access or a staging site link so that we can investigate the problem in more detail and find a proper solution.

Thank you for your patience and understanding.

Best Regards,
8Theme’s Team

#459446 Copied

chutipao

Participant

November 11, 2025 at 17:22

still redirect to account

It seems like the login or registration data from the widget is not actually being passed to the my account page.

Please contact administrator
for this information.

#459452 Copied

chutipao

Participant

November 12, 2025 at 03:33

deleted all cache but not work….re-direct to my account

#459481 Copied

Luca Rossi

Support staff

November 12, 2025 at 11:02

Hello @chutipao,

We have recently applied a hotfix to your website.

Could you please test it again and confirm whether the issue has been resolved on your side?

Thank you for your cooperation.

Best regards,
The 8Theme Team

#459526 Copied

chutipao

Participant

November 12, 2025 at 11:57

Thanks for the support! My topic “login, register widget has bug (it redirect to my-account-2)” has been successfully resolved.

#459535 Copied

Tony Rodriguez

Support staff

November 12, 2025 at 11:57

Dear chutipao,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
(takes less than a minute)

Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

#459536 Copied
Viewing 17 results - 1 through 17 (of 17 total)

The issue related to '‘login, register widget has bug (it redirect to my-account-2)’' has been successfully resolved, and the topic is now closed for further responses

Login, register widget has bug (it redirect to my-account-2)

Explore our best WordPress WooCommerce Themes collection