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SMTP Emails Not Sending & Header Menu Not Updating

This topic has 23 replies, 3 voices, and was last updated 1 weeks, 4 days ago ago by Jack Richardson

zitalyaar

Participant

November 10, 2025 at 11:39

Hello XStore Support Team,

I have successfully activated my XStore theme using my purchase code.

I am facing the following issues on my website:

1. *SMTP / Email Issue:*

* SMTP plugin (WP Mail SMTP) is configured correctly and shows no errors.
* However, emails such as *password reset emails* are not being delivered to users.
* I suspect there is a *program or plugin conflict* within the theme causing this issue.

2. *Header Menu Issue:*

* I am trying to update the header menu through *WordPress → Appearance → Menus*, but the changes are not reflected.
* I would like to know *where in the XStore theme settings* I should make header/menu changes so that they work correctly.

*Website Setup Details:*

* WordPress version: 6.8.3
* XStore theme version: 9.6.1

Please guide me on how to resolve these issues.

Thank you for your support.

Best regards,
KHANDAKAR TASNIMUDDIN

#459251 Copied

22 Answers

Luca Rossi

Support staff

November 10, 2025 at 13:09

Hello @zitalyaar,

Thank you for contacting XStore Support Team and for providing detailed information about your setup.

Regarding your concerns:

1. SMTP / Email Issue
– Please ensure that your hosting provider allows external SMTP connections. Some servers block outgoing SMTP ports, which can prevent emails from being sent.
– Try temporarily switching to a default WordPress theme (such as Twenty Twenty-Four) and test the email function again. If it works, the issue may be related to a plugin or theme conflict.
– You can also enable the *Debug Log* in WP Mail SMTP to check for any hidden errors.

2. Header Menu Issue
– In XStore, the header is managed through the **Header Builder** rather than the default WordPress menu editor.
– Please go to **XStore → Header Builder** in your WordPress dashboard. From there, you can edit or assign the menu to the desired header element.
– After making changes, clear your site and browser cache to ensure updates are visible.

If the issues persist, please provide temporary admin access (in a private reply) so our technical team can investigate further.

We appreciate your patience and cooperation.

Best Regards,
8Theme’s Team

#459261 Copied

zitalyaar

Participant

November 11, 2025 at 19:41

Dear Sir/Madam,

I am facing two issues on my website and would appreciate your help:

I am trying to update my website header menu, but the changes do not appear or update on the preview/live page. After solving every thing please allow me to edit on worldpress beacause x store builder is not work perfectly. not showing edit option etc…

Regarding SMTP — it successfully passes the email test when using the Twenty Twenty-Four theme, but it always fails when the XStore theme is active.

I will provide you with temporary WordPress admin access so you can check the issue directly.
Please fix the header menu (the menu name is [Header Menu]).
If any plugin is conflicting with the XStore theme, please disable that plugin — do not delete it.

If you are available now, please share a meeting link so I can show you the problem in real time.

Thank you for your support.

Kind regards,
KHANDAKAR TASNIMUDDIN
Founder & Director, ZITALYAAR

Please contact administrator
for this information.

#459459 Copied

Luca Rossi

Support staff

November 12, 2025 at 06:32

Dear @zitalyaar,

We would like to access your WordPress Dashboard; however, the provided admin account details appear to be incorrect.

https://prnt.sc/vV8oJtzMaRu2

Could you please verify and confirm the correct credentials?

Thank you for your assistance.

Best regards,
The 8Theme Team

#459487 Copied

zitalyaar

Participant

November 12, 2025 at 08:59

i have send correct user name and password.

Please contact administrator
for this information.

#459509 Copied

Jack Richardson

Support staff

November 12, 2025 at 09:58

Hello @zitalyaar,

Could you please contact your hosting provider to inquire whether it is possible to access the email logs on the server? Additionally, we would appreciate it if you could provide an example, such as a video demonstrating how you tested the email sending function using the default theme. This will help us better understand the steps you followed and allow us to replicate the same process with the XStore theme.

Best regards,
Jack Richardson
The 8Theme Team

#459515 Copied

zitalyaar

Participant

November 12, 2025 at 10:29

Dear XStore Support Team,

I’m facing two major issues with my XStore theme:

The Header Builder and Editing Tool are not working properly on my PC. It’s very hard to understand or make changes — the preview doesn’t update, and my header menu changes don’t appear.

I had activated XStore Live License earlier, but I deleted my previous WordPress website due to technical issues. Now, after reinstalling WordPress and XStore, it’s showing that the theme is already activated, and I can’t re-activate the live license on my new website.

I purchased XStore because of its amazing features, but the editor is giving me problems. Please help me reset my license or reactivate it for my new installation so I can continue my project.

I also want to change my website from “Electric Mega Mart” to “Fashion Mart”, but since the header editor isn’t working properly, I can’t update the design.

Kindly help me fix both the header issue and license reactivation problem.

Thank you for your support.

Best regards,
Tasnimuddin Khandakar
Founder & CEO – ZITALYAAR Company

#459519 Copied

Jack Richardson

Support staff

November 12, 2025 at 11:15

Hello @zitalyaar,

In your account on our website, you can view the licenses you have added and their activations on different websites. You can also deactivate existing activations and create new ones as needed.

The following article may be helpful: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/.

Regarding the issues you are experiencing with the Customizer Header Builder, you may disable it and use the Elementor-based Header Builder instead, which offers more features and greater flexibility: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/. Many of our Elementor demos use this builder because it provides enhanced customization options and easier widget management.

Additionally, we offer pre-built templates for most builders on the XStore Builders page (https://www.8theme.com/documentation/xstore/xstore-builders/), including header templates. You can explore more details through our XStudio: https://xstore.8theme.com/studio/.

If you have any further questions, please feel free to submit a topic, and we will be happy to assist you.

Best regards,
Jack Richardson
The 8Theme Team

#459532 Copied

zitalyaar

Participant

November 12, 2025 at 11:23

when i set 2024 theme then it get error now you can open our website and see that https://zitalyaar.com/

Files is visible for topic creator and
support staff only.

#459533 Copied

zitalyaar

Participant

November 12, 2025 at 13:04

PLEASE CUSTOMIZE MY WEBSITE. BY YOUR SITE IM REGRED TO USE X STORE.

#459545 Copied

Jack Richardson

Support staff

November 12, 2025 at 14:55

Hello @zitalyaar

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

#459560 Copied

zitalyaar

Participant

November 12, 2025 at 15:56

Hello Jack,

I’ve created a temporary FTP account for you to check and fix the XStore issues.

Please let me know once your inspection is complete so I can disable this access for security reasons.

Thank you for your help and support.

Best regards,
Tasnimuddin Khandakar
Founder & CEO – ZITALYAAR

Please contact administrator
for this information.

#459585 Copied

Jack Richardson

Support staff

November 12, 2025 at 16:32

Hello @zitalyaar,

Thanks for providing us the correct FTP access.

We have reviewed the fatal errors that occurred on your website during the theme switching process and have already implemented a fix to prevent such issues in the future. This fix will be included in the next update, ensuring that your modifications are preserved.

You may now switch themes and perform tests using the default theme. If you wish, you can upload a video of your testing process and apply the suggestions we described in our next reply: https://www.8theme.com/topic/smtp-emails-not-sending-header-menu-not-updating/#post-459532

Best regards,
Jack Richardson
The 8Theme Team

#459589 Copied

zitalyaar

Participant

November 13, 2025 at 10:12

Hello @Jack,

After switching to the Twenty Twenty-Four theme, the SMTP is still not working.
This means the issue is not related to the theme but rather a conflict with one or more plugins.

Could you please guide me on how to identify and fix this plugin conflict issue?
Your assistance would be greatly appreciated.

Best regards,
ZITALYAAR Team

#459663 Copied

Jack Richardson

Support staff

November 13, 2025 at 10:38

Hello @zitalyaar,

We provide support exclusively for our own projects. Since you have identified that the issue occurs independently of our theme, we kindly recommend contacting the plugin’s support team or your hosting provider for further assistance.

Thank you for respecting our support guidelines and Envato’s privacy policy.

Best regards,
Jack Richardson
8Theme Team

#459672 Copied

zitalyaar

Participant

November 13, 2025 at 12:03

I have some SMTP settings configured on my hosting, and they may take up to 24 hours to resolve — that’s fine. Now, please let me know how I can edit my header [main menu] and [mobile menu]. Also, XStore provides language and currency switcher options — please explain how these work.

Thank you, Jack sir. for helping me alots.
best regards….
Tasnimuddin

#459684 Copied

Jack Richardson

Support staff

November 13, 2025 at 13:23

Hello @zitalyaar,

Since you are using the header based on the Elementor builder, please open the Header Editor under XStore Builders → Header → Elementor and click on the Mega Menu (see: https://gyazo.com/a98eacb68d6904f9b56e01f417fa65eb). To edit the menu selected for the Mobile Menu widget, click on the mentioned widget and choose the appropriate menu for that content (see: https://prnt.sc/SzLWAgeKlWuW).

If you wish to edit the menu items, go to Appearance → Menus in your WordPress Dashboard and modify the items of your menus as needed (see: https://prnt.sc/O8WjdCt32vXQ).

You can find detailed documentation about the header here:
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

For more information about WordPress menus, please refer to:
https://wordpress.com/support/menus/

Regarding the currency or language switchers, these features were displayed on our demo as examples. To implement similar functionality on your website, you will need to install plugins that provide such features.

Our theme is compatible with popular multilingual and multicurrency plugins such as WPML, Polylang, and Loco Translate for language support, as well as WooCommerce Multilingual or Currency Switcher for currency options. We recommend using these plugins and ensuring they are properly configured according to your website’s requirements.

Best regards,
Jack Richardson
8Theme Team

#459693 Copied

zitalyaar

Participant

November 14, 2025 at 12:51

Hello Jack,

Thank you for your previous guidance.
My earlier issues with the header and email (SMTP) are now resolved.

I have one more request:

You mentioned that the language and currency switcher shown in the demo requires additional plugins. Since many recommended plugins are paid versions, could you please suggest any reliable FREE plugins that work well with:

XStore Theme

Elementor Header Builder

WooCommerce

Razorpay / Stripe / PayPal payment gateways

I only need basic functionality for now:

A simple language switcher

A simple currency switcher

Once my store grows, I will consider upgrading to premium plugins.

Thanks again for your support!
Tasnimuddin Khandakar
LOVE BY ZITALYAAR

#459798 Copied

Jack Richardson

Support staff

November 14, 2025 at 20:32

Hello @zitalyaar,

Please note that free plugins may offer fewer features and less functionality compared to paid ones. However, if you would like to try using free plugins, you may consider the following options, though it is not mandatory to use these specific ones – you are welcome to explore others as well:

https://wordpress.org/plugins/polylang/
https://wordpress.org/plugins/currency-switcher-woocommerce/

You can browse and test available free plugins at https://wordpress.org/plugins/, or you may choose paid plugins that provide better support and more advanced features for your website.

Also, we kindly suggest you to create separated topics for different questions without mixing all questions in one topic. Thanks for your understanding.

If the main request of this topic is solved, please, mark it as closed.

Best regards,
Jack Richardson
8Theme Team

#459844 Copied

zitalyaar

Participant

November 14, 2025 at 23:04

Hello Jack,

Thank you so much for your detailed guidance and continuous support.
I really appreciate your help — it has solved my earlier issue completely.

Regarding the language and currency switchers, I will not be using free plugins.
I will instead look for a premium solution as you recommended.

Thanks again for your assistance!

Best regards,
Zitalyaar

#459860 Copied

Jack Richardson

Support staff

November 16, 2025 at 16:30

Hello @zitalyaar,

We are pleased to know that you found our suggestions helpful. If your main request in this topic has been resolved, we kindly ask you to mark the topic as closed.
Should you have any further questions, please feel free to create a new topic.

Best regards,
Jack Richardson
The 8Theme Team

#459961 Copied

zitalyaar

Participant

November 22, 2025 at 19:42

Hello XStore Support Team,

I hope you are doing well.

I am facing a serious issue with my website after restoring it manually on a new server (CyberPanel). My XStore theme is installed properly, but the XStore Core plugin is missing, and I am unable to find or download it.

My issue:

After reinstalling WordPress on a fresh server, the site restored correctly but
XStore Core plugin suddenly disappeared.

When I checked the theme files, I could not find et-core-plugin.zip anywhere.

Without XStore Core, the following are not working:

Theme Options

Header Builder

Speed Optimization

XStore Builders

Many XStore functions

What I have already tried:

Downloaded the theme file from ThemeForest again
(but the ZIP I downloaded does NOT contain et-core-plugin.zip)

Checked the entire “Plugins” folder inside the downloaded theme package

Checked WP dashboard “Install Plugins” section — but XStore Core is not appearing

Request:

Please help me with either of the following:

Provide me the latest XStore Core plugin (et-core-plugin.zip)
OR

Tell me exactly where to find it in the ThemeForest download package
(as it is missing for me)

My purchase is valid and theme is already registered.

Website details:

Theme: XStore (latest)

Child Theme: Active

Hosting Panel: CyberPanel (Lightspeed)

Issue started after fresh WordPress installation

Thank you for your assistance.
Please help me resolve this urgently.

Regards,
Tasnimuddin Khandakar
Zitalyaar

#460541 Copied

Jack Richardson

Support staff

November 22, 2025 at 19:51

Hello @zitalyaar,

We are not certain why the plugin is missing after your migration, as this migration process was not carried out by our developers. However, you can download all the plugins available for your purchase code from https://www.8theme.com/account/ under Downloadable Files (https://prnt.sc/wqObvfw16Yo_), and install them manually if necessary.

Best regards,
Jack Richardson
The 8Theme Team

#460543 Copied
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