Appearance > Customize broken Elementor Error

Hi @tomatres,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello @tomatres,

Could you please provide us with the username, password, and port instead?
Our team members are located in different countries and do not have public keys available.

Best regards,
The 8Theme Team

Hi @tomatres,

We’ve found this error:

2025-11-10T05:02:06+00:00 Critical Uncaught TypeError: Cannot access offset of type string on string in /var/www/handsomebird.coffee/wp-content/plugins/elementor/core/settings/page/manager.php:255  
Additional context
{
    "error": {
        "type": 1,
        "file": "/var/www/handsomebird.coffee/wp-content/plugins/elementor/core/settings/page/manager.php",
        "line": 255
    },
    "remote-logging": true,
    "backtrace": [
        "",
        "#0 /var/www/handsomebird.coffee/wp-content/plugins/elementor/core/settings/base/manager.php(313): Elementor\Core\Settings\Page\Manager->get_saved_settings()",
        "#1 /var/www/handsomebird.coffee/wp-content/plugins/elementor/core/settings/base/manager.php(104): Elementor\Core\Settings\Base\Manager->create_model()",
        "#2 /var/www/handsomebird.coffee/wp-content/plugins/elementor/includes/template-library/sources/local.php(665): Elementor\Core\Settings\Base\Manager->get_model()",
        "#3 /var/www/handsomebird.coffee/wp-content/plugins/elementor/includes/template-library/sources/local.php(475): Elementor\TemplateLibrary\Source_Local->get_item()",
        "#4 /var/www/handsomebird.coffee/wp-content/plugins/pro-elements/modules/library/module.php(138): Elementor\TemplateLibrary\Source_Local->get_items()",
        "#5 /var/www/handsomebird.coffee/wp-content/plugins/pro-elements/modules/library/wp-widgets/elementor-library.php(92): ElementorPro\Modules\Library\Module::get_templates()",
        "#6 /var/www/handsomebird.coffee/wp-includes/class-wp-widget.php(535): ElementorPro\Modules\Library\WP_Widgets\Elementor_Library->form()",
        "#7 /var/www/handsomebird.coffee/wp-admin/includes/widgets.php(276): WP_Widget->form_callback()",
        "#8 /var/www/handsomebird.coffee/wp-includes/class-wp-customize-widgets.php(1169): wp_widget_control()",
        "#9 /var/www/handsomebird.coffee/wp-includes/class-wp-customize-widgets.php(1117): WP_Customize_Widgets->get_widget_control()",
        "#10 /var/www/handsomebird.coffee/wp-includes/class-wp-customize-widgets.php(714): WP_Customize_Widgets->get_available_widgets()",
        "#11 /var/www/handsomebird.coffee/wp-includes/class-wp-hook.php(324): WP_Customize_Widgets->enqueue_scripts()",
        "#12 /var/www/handsomebird.coffee/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()",
        "#13 /var/www/handsomebird.coffee/wp-includes/plugin.php(517): WP_Hook->do_action()",
        "#14 /var/www/handsomebird.coffee/wp-admin/customize.php(133): do_action()",
        "#15 {main}",
        "thrown"
    ]
}

This is a PHP 8.1 compatibility issue with the Elementor plugin. The error “Cannot access offset of type string on string” occurs when code tries to access a string as if it were an array, which PHP 8.1 handles more strictly than previous versions.

Could you please upgrade your PHP to version 8.2 or above?

Best Regards,
8Theme’s Team

Hello @tomatres,

We have applied a hotfix to your website. The customizer should now be functioning properly.

Could you please check it again to confirm?

Best regards,
The 8Theme Team

Hello @tomatres,

Yes, please increase them beyond the suggested values provided by the XStore theme.

Best regards,
The 8Theme Team

Dear tomatres,

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Topic closed.
The 8Theme Team