Looks like I have a sidebar on my home page

This topic has 11 replies, 4 voices, and was last updated 3 weeks, 5 days ago ago by Tony Rodriguez

  • Avatar: nickporter
    nickporter
    Participant
    November 8, 2025 at 17:38

    HI
    It looks like there is a side bar enabled on my home page on the right.
    I don’t remember enabling it and I cant find out where to turn it off.
    Can you help?
    Thanks
    Nick

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    10 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    November 8, 2025 at 18:37

    Hello,

    Thank you for reaching out to us.

    It seems that you were using a child theme and then activated the parent theme (the Theme Options configurations for these themes are different). To resolve your request, please try to activate the child theme on your site via Appearance > Themes.

    Warm Regards,
    The 8Theme Team

    Avatar: nickporter
    nickporter
    Participant
    November 8, 2025 at 18:48

    Thanks for getting back to me.
    That was the child theme you were looking at. So from appearance I went switched to one of the woo themes store front then switched back to Xstore Child theme and it is still the same.
    Nick

    Avatar: Alex Carter
    Alex Carter
    Support staff
    November 8, 2025 at 18:49

    Hello,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: nickporter
    nickporter
    Participant
    November 8, 2025 at 18:55

    Yep just done that

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    November 8, 2025 at 19:03

    Hello,

    We appreciate your prompt response.

    It seems that you were previously using the parent theme, and the child theme was activated later. In any case, we have removed the sidebar as per your request. Please clear your cache and check the site again. If you have any further questions, feel free to contact us.

    Warm regards,
    The 8Theme Team

    Avatar: nickporter
    nickporter
    Participant
    November 8, 2025 at 19:13

    HI
    That’s great thank you very much. I have only just joined Xshop moving over from Faltsome so still trying to find my way around.
    Thanks again and great customer service.
    Cheers
    Nick

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 8, 2025 at 19:53

    Hello Nick,

    You’re most welcome!

    Thank you for your kind words and for choosing XStore. We truly appreciate your trust in our theme and are delighted to hear that you are satisfied with our customer service.

    We hope our theme helps make your transition from Flatsome smooth and enjoyable. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean a lot to us. Your feedback is incredibly valuable and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or need assistance while getting familiar with XStore, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    Best regards,
    8Theme’s Team

    Avatar: nickporter
    nickporter
    Participant
    November 9, 2025 at 19:08

    HI Thats done ticket solved.

    Avatar: nickporter
    nickporter
    Participant
    November 9, 2025 at 19:08

    Thanks for the support! My topic “Looks like I have a sidebar on my home page” has been successfully resolved.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 9, 2025 at 19:08

    Dear nickporter,

    Thanks for being part of our WordPress & WooCommerce community!

    We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

    Together, we’re shaping a better WooCommerce experience for everyone.

    Topic closed.
    The 8Theme Team

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The issue related to '‘Looks like I have a sidebar on my home page’' has been successfully resolved, and the topic is now closed for further responses

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