HI
It looks like there is a side bar enabled on my home page on the right.
I don’t remember enabling it and I cant find out where to turn it off.
Can you help?
Thanks
Nick
This topic has 11 replies, 4 voices, and was last updated 3 weeks, 5 days ago ago by Tony Rodriguez
HI
It looks like there is a side bar enabled on my home page on the right.
I don’t remember enabling it and I cant find out where to turn it off.
Can you help?
Thanks
Nick
Hello,
Thank you for reaching out to us.
It seems that you were using a child theme and then activated the parent theme (the Theme Options configurations for these themes are different). To resolve your request, please try to activate the child theme on your site via Appearance > Themes.
Warm Regards,
The 8Theme Team
Thanks for getting back to me.
That was the child theme you were looking at. So from appearance I went switched to one of the woo themes store front then switched back to Xstore Child theme and it is still the same.
Nick
Hello,
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Yep just done that
Hello,
We appreciate your prompt response.
It seems that you were previously using the parent theme, and the child theme was activated later. In any case, we have removed the sidebar as per your request. Please clear your cache and check the site again. If you have any further questions, feel free to contact us.
Warm regards,
The 8Theme Team
HI
That’s great thank you very much. I have only just joined Xshop moving over from Faltsome so still trying to find my way around.
Thanks again and great customer service.
Cheers
Nick
Hello Nick,
You’re most welcome!
Thank you for your kind words and for choosing XStore. We truly appreciate your trust in our theme and are delighted to hear that you are satisfied with our customer service.
We hope our theme helps make your transition from Flatsome smooth and enjoyable. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean a lot to us. Your feedback is incredibly valuable and helps us continue to improve.
You can rate us here: https://themeforest.net/downloads
Should you have any other questions or need assistance while getting familiar with XStore, please don’t hesitate to contact us. Our dedicated support team is always here to help.
Best regards,
8Theme’s Team
HI Thats done ticket solved.
Thanks for the support! My topic “Looks like I have a sidebar on my home page” has been successfully resolved.
Dear nickporter,
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Topic closed.
The 8Theme Team
The issue related to '‘Looks like I have a sidebar on my home page’' has been successfully resolved, and the topic is now closed for further responses