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  Shazard Ramjohn

  Participant

  November 8, 2025 at 02:38

  Hello, the site has a problem on the product pages. The add to cart button does not show that something was added to the cart. The cart does not update and the screen is constantly showing that it is loading. The Off Canvas cart does not pop open either. I am losing sales because of this.

  Please, contact administrator
  for this information.

  #459068 Copied
  1 Answer
  

  Alex Carter

  Support staff

  November 8, 2025 at 17:34

  Hello,

  Thank you for reaching out to us.

  We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

  Let us know the results.

  Warm Regards,
  The 8Theme Team

  #459099 Copied
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