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Issue with Xstore Core Plugin on an staging site (production site doing well)

This topic has 4 replies, 2 voices, and was last updated 3 weeks, 4 days ago ago by Luca Rossi

luzactual

Participant

November 7, 2025 at 12:04

Hi, just trying to set up a staging site (already activated w purchase code) and I have experiencing an issue “WordPress Error” when trying to activate Xstore Core Plugin. Any suggestions? Thanks

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3 Answers

Luca Rossi

Support staff

November 7, 2025 at 14:00

Hi @luzactual,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you!

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luzactual

Participant

November 7, 2025 at 18:17

Hi Luca! Thanks and please find all info in private content.

Please contact administrator
for this information.

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Luca Rossi

Support staff

November 8, 2025 at 10:10

Hello @luzactual,

It appears that the XStore theme files were corrupted. We have re-uploaded the source files, and everything is now functioning properly.

Could you please double-check on your end?

Best regards,
The 8Theme Team

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