Page customization issues with Elementor………

Hello @Dezi Jeffry,

We have noticed that you have not yet attached the wp-admin access to your website, which prevents us from checking the issue directly. However, we can suggest the following steps:

1. Open the Elements Manager section under Elementor.
2. Scan for the widgets in use and disable any inactive ones.
3. Check if you are then able to open the page editor.

This procedure is also described in the official Elementor documentation:
https://elementor.com/help/elementor-widget-panel-not-loading/
We also recommend reviewing the following article for more detailed information:
https://elementor.com/help/elementor-not-loading/

If you require further assistance from our support team, please provide us with wp-admin access via private content.

Best regards,
Jack Richardson
8Theme Team

Hello @Dezi Jeffry,

Please share your private content information only in the private area, as it is visible exclusively to our support managers. The public area is accessible to all customers.

We have scanned the unused widgets on your website in the Elements Manager panel of Elementor. You can now review and edit the content of your shop template here: https://prnt.sc/aMYLxd-LncLy.

If you need to use any specific widget that is currently inactive, you can manually activate it in the Elements Manager and save the changes: https://prnt.sc/c0YoezVW5V8K.

Best regards,
Jack Richardson
8Theme Team

Hello @Dezi Jeffry,

Could you please check the issue from another device or test it using an incognito browser? We have tested it several times, and the Editor is opening correctly. A video demonstrating this is attached below.

Could you also please provide us with a video of your tests?

Best regards,
8Theme Team

Hello @Dezi Jeffry,

Could you please clarify which browser you are using, as well as the versions that are installed?

In the private content, we have attached a video recorded using Chrome and Safari, where everything appears to be working correctly on our side.

Could you please provide us with a video showing the results of your tests?

Best regards,
Jack Richardson
The 8Theme Team

Hello @Dezi Jeffry

Unfortunately we didn’t receive answers on our questions so we would like to ask you again.

Could you please clarify which browser you are using, as well as the versions that are installed?

Could you please provide us with a video showing the results of your tests?

You can use https://fex.net/ source to upload a video of your testings.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @Dezi Jeffry,

Thank you for clarifying the issue.

To edit the Shop page content, please note that it cannot be modified directly through the default page editor. Instead, open the editor via XStore Builders → Products Archive Builder → Go to Builder. We have also provided a URL in the private content section for your convenience, allowing you to access and edit the content directly.

Additionally, you can refer to the documentation for detailed instructions and an overview of the builder’s features:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best regards,
Jack Richardson
The 8Theme Team