Advance stock status widget don’t show situation

This topic has 16 replies, 2 voices, and was last updated 4 weeks ago ago by Jack Richardson

  • Avatar: esi
    esi
    Participant
    November 3, 2025 at 14:57

    the advance status widget in my site do not show stock status for simple products
    https://knxbazzar.com/product/eae-rcu1200-knx-actuator/
    but when in variable products when i select a variant, it shows the stock condition
    https://knxbazzar.com/product/eae-miola-10-knx-touch-screen/
    could you please help in this regards

    Files is visible for topic creator and
    support staff only.
    15 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2025 at 17:01

    Hello @esi

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: esi
    esi
    Participant
    November 4, 2025 at 07:34

    wp-admin access has sent

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 4, 2025 at 10:01

    Hello @esi,

    Could you please check it now? We have implemented the custom solution on your single product templates.

    Best regards,
    The 8Theme Team

    Avatar: esi
    esi
    Participant
    November 4, 2025 at 15:44

    yes now it is ok, but the estimate delivery time not shown

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 4, 2025 at 16:06

    Hello @esi,

    You previously had the following settings configured in your Sales Booster → Estimated Delivery (https://prnt.sc/SsOWkfZ9qQTQ). This is why the related content was not visible on your single product pages.

    Please check again, as we have now disabled the mentioned checkbox to ensure the Sales Booster is displayed for all product types.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: esi
    esi
    Participant
    November 5, 2025 at 10:59

    i need to exactly show the delivery estimate time just in Backorder
    i attached my configuration
    and also when i select a product in a variable product that is in backorder it dose not show estimation time
    example:
    https://knxbazzar.com/product/eae-oria-knx-thermostat-switch/

    Files is visible for topic creator and
    support staff only.
    Avatar: esi
    esi
    Participant
    November 5, 2025 at 10:59

    check

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 5, 2025 at 14:29

    Hello @esi,

    We apologize for the delay in our response. We are currently working on a global solution rather than a temporary fix. Once the solution is found, we will notify you and implement it on your website.

    In the meantime, you may temporarily disable the Sale Booster feature or continue using it as it is.

    Best regards,
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 6, 2025 at 09:34

    Hello @esi,

    We have reproduced the issue on our local website and implemented a potential solution. We would like to share our fixes with you so that you can verify whether they resolve your request:

    Product variations backend: https://gyazo.com/e038853d07b98932d7542daf7e600bed
    Estimated delivery settings with custom data for certain stock statuses: https://prnt.sc/d9fl-iBEp8cJ
    Frontend example: https://gyazo.com/f69d7205a51ae50909bc83f96125470b

    Additional test:
    If no custom dates are set for stock statuses (https://prnt.sc/enXLjAVOmcGh), the frontend result is as follows: https://gyazo.com/b153ca24c24ce10d0e5b0bd337d7e1da

    Best regards,
    Jack Richardson
    8Theme Team

    Avatar: esi
    esi
    Participant
    November 7, 2025 at 06:20

    exactly this is what i need

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 7, 2025 at 07:52

    Hello @esi

    Could you please provide temporary FTP access?

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    If you modified your wp-admin access, please, attach us the updated credentials too.

    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: esi
    esi
    Participant
    November 7, 2025 at 08:02

    please check FTP account info and admin

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 7, 2025 at 08:57

    Hello @esi,

    Could you please verify your credentials ? The current FTP access directs us to an empty directory, as shown here: https://prnt.sc/WeSi8W_scmhu.

    Best regards,
    The 8Theme Team

    Avatar: esi
    esi
    Participant
    November 7, 2025 at 12:53

    could you please check

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 7, 2025 at 16:12

    Hello @esi,

    Could you please check the Estimated Delivery functionality on your single products now? We have uploaded the improvements, and these updates will also be included in our next release.

    Best regards,
    The 8Theme Team

  • Viewing 16 results - 1 through 16 (of 16 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.