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Advance stock status widget don’t show situation

This topic has 16 replies, 2 voices, and was last updated 4 weeks ago ago by Jack Richardson

esi

Participant

November 3, 2025 at 14:57

the advance status widget in my site do not show stock status for simple products
https://knxbazzar.com/product/eae-rcu1200-knx-actuator/
but when in variable products when i select a variant, it shows the stock condition
https://knxbazzar.com/product/eae-miola-10-knx-touch-screen/
could you please help in this regards

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15 Answers

Jack Richardson

Support staff

November 3, 2025 at 17:01

Hello @esi

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

#458613 Copied

esi

Participant

November 4, 2025 at 07:34

wp-admin access has sent

Please contact administrator
for this information.

#458652 Copied

Jack Richardson

Support staff

November 4, 2025 at 10:01

Hello @esi,

Could you please check it now? We have implemented the custom solution on your single product templates.

Best regards,
The 8Theme Team

#458681 Copied

esi

Participant

November 4, 2025 at 15:44

yes now it is ok, but the estimate delivery time not shown

Files is visible for topic creator and
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#458762 Copied

Jack Richardson

Support staff

November 4, 2025 at 16:06

Hello @esi,

You previously had the following settings configured in your Sales Booster → Estimated Delivery (https://prnt.sc/SsOWkfZ9qQTQ). This is why the related content was not visible on your single product pages.

Please check again, as we have now disabled the mentioned checkbox to ensure the Sales Booster is displayed for all product types.

Best regards,
Jack Richardson
The 8Theme Team

#458768 Copied

esi

Participant

November 5, 2025 at 10:59

i need to exactly show the delivery estimate time just in Backorder
i attached my configuration
and also when i select a product in a variable product that is in backorder it dose not show estimation time
example:
https://knxbazzar.com/product/eae-oria-knx-thermostat-switch/

Files is visible for topic creator and
support staff only.

#458828 Copied

esi

Participant

November 5, 2025 at 10:59

check

Files is visible for topic creator and
support staff only.

#458829 Copied

Jack Richardson

Support staff

November 5, 2025 at 14:29

Hello @esi,

We apologize for the delay in our response. We are currently working on a global solution rather than a temporary fix. Once the solution is found, we will notify you and implement it on your website.

In the meantime, you may temporarily disable the Sale Booster feature or continue using it as it is.

Best regards,
The 8Theme Team

#458845 Copied

Jack Richardson

Support staff

November 6, 2025 at 09:34

Hello @esi,

We have reproduced the issue on our local website and implemented a potential solution. We would like to share our fixes with you so that you can verify whether they resolve your request:

Product variations backend: https://gyazo.com/e038853d07b98932d7542daf7e600bed
Estimated delivery settings with custom data for certain stock statuses: https://prnt.sc/d9fl-iBEp8cJ
Frontend example: https://gyazo.com/f69d7205a51ae50909bc83f96125470b

Additional test:
If no custom dates are set for stock statuses (https://prnt.sc/enXLjAVOmcGh), the frontend result is as follows: https://gyazo.com/b153ca24c24ce10d0e5b0bd337d7e1da

Best regards,
Jack Richardson
8Theme Team

#458927 Copied

esi

Participant

November 7, 2025 at 06:20

exactly this is what i need

#458992 Copied

Jack Richardson

Support staff

November 7, 2025 at 07:52

Hello @esi

Could you please provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

If you modified your wp-admin access, please, attach us the updated credentials too.

Kind regards, Jack Richardson
The 8theme’s team

#458995 Copied

esi

Participant

November 7, 2025 at 08:02

please check FTP account info and admin

Please contact administrator
for this information.

#458997 Copied

Jack Richardson

Support staff

November 7, 2025 at 08:57

Hello @esi,

Could you please verify your credentials ? The current FTP access directs us to an empty directory, as shown here: https://prnt.sc/WeSi8W_scmhu.

Best regards,
The 8Theme Team

#459009 Copied

esi

Participant

November 7, 2025 at 12:53

could you please check

Please contact administrator
for this information.

#459030 Copied

Jack Richardson

Support staff

November 7, 2025 at 16:12

Hello @esi,

Could you please check the Estimated Delivery functionality on your single products now? We have uploaded the improvements, and these updates will also be included in our next release.

Best regards,
The 8Theme Team

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