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Filter by categories are not working, please check

This topic has 21 replies, 4 voices, and was last updated 3 weeks, 3 days ago ago by Andrew Mitchell

VoyagerVA

Participant

November 2, 2025 at 10:29

Filter by categories not working

Please, contact administrator
for this information.

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20 Answers

Alex Carter

Support staff

November 2, 2025 at 21:12

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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VoyagerVA

Participant

November 2, 2025 at 22:39

already disable third-party plugins tried, same

Please contact administrator
for this information.

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Jack Richardson

Support staff

November 3, 2025 at 13:13

Hello @VoyagerVA,

During our testing, we noticed that the products are still not displayed on the non-builder Shop page. This may indicate either cached data on your server or an incorrect WooCommerce configuration.

Could you please check the server cache by contacting your hosting provider? Additionally, we kindly ask you to switch your website to a default theme, such as Storefront, and verify if the issue persists.

If you prefer, we can perform this test on your website ourselves, but we would like to request your permission before proceeding.

Best regards,
Jack Richardson
8Theme Team

#458594 Copied

VoyagerVA

Participant

November 3, 2025 at 15:00

Its weird, my other Xstore Theme website filter also not working, please check.

Please contact administrator
for this information.

#458599 Copied

VoyagerVA

Participant

November 3, 2025 at 15:27

Its weird

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for this information.

#458601 Copied

Andrew Mitchell

Support staff

November 3, 2025 at 17:27

Hello,

Please check if the filters’ functionality depends on the “Disable Pjax pagination” option: https://prnt.sc/QMhH4yAPoXJg

Also, please provide us with temporary FTP access so that we can investigate the situation in more detail.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#458619 Copied

VoyagerVA

Participant

November 3, 2025 at 17:39

Please check

Please contact administrator
for this information.

#458622 Copied

Andrew Mitchell

Support staff

November 3, 2025 at 17:56

Thank you for providing access. We have made some changes, please check if the issue has been resolved.
Best regards,
The 8Theme Team

#458624 Copied

VoyagerVA

Participant

November 3, 2025 at 18:06

still not working 🙁

Please contact administrator
for this information.

#458626 Copied

Andrew Mitchell

Support staff

November 4, 2025 at 09:35

Hello, VoyagerVA,

The changes have been made only on one of your websites, as we do not have FTP access to the other one. The modifications were applied in the file themes/xstore/framework/theme-functions.php
We kindly ask you to replace the specified file on the other website. The link to the file and the video will be provided in the private content.

Best regards,
8Theme Team

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for this information.

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VoyagerVA

Participant

November 4, 2025 at 17:48

Thank you but product-category got this same issue

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Andrew Mitchell

Support staff

November 5, 2025 at 08:40

Hello, VoyagerVA,

Please try again, but first clear your browser cache. As far as we can see, everything is working as expected.

Best regards,
8Theme Team

#458807 Copied

VoyagerVA

Participant

November 5, 2025 at 23:17

please check attached

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Andrew Mitchell

Support staff

November 6, 2025 at 08:54

Hello, VoyagerVA,

Could you please clarify in more detail what you mean by “does not work correctly”? As far as we can see, the products of the corresponding category are displayed on the category page as expected.

Best regards,
8Theme Team

#458918 Copied

VoyagerVA

Participant

November 6, 2025 at 15:32

The filter as attached didnt show at category page

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for this information.

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support staff only.

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Andrew Mitchell

Support staff

November 7, 2025 at 08:48

Hello VoyagerVA,

Thank you for your clarification. We have resolved the issue; please verify it.

The changes were made in the following file:
wp-content/plugins/et-core-plugin/app/models/widgets/categories-filter.php

Best regards,
The 8Theme Team

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VoyagerVA

Participant

November 7, 2025 at 18:47

Shop Page categories filter missing now

Please contact administrator
for this information.

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support staff only.

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Andrew Mitchell

Support staff

November 10, 2025 at 08:47

Hello, VoyagerVA,

We have made some changes to your file. Please check whether the filter is working according to your expectations:

wp-content/plugins/et-core-plugin/app/models/widgets/categories-filter.php

Best regards,
The 8Theme Team

#459213 Copied

VoyagerVA

Participant

November 11, 2025 at 04:17

Hi, looks good now i think, thank you.

#459337 Copied

Andrew Mitchell

Support staff

November 11, 2025 at 09:14

Hello,

We are glad to hear that everything looks good now. Thank you for your confirmation and for choosing our services.

Best Regards,
8Theme’s Team

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