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Issue with product video taking over screen

This topic has 7 replies, 2 voices, and was last updated 1 months ago ago by Jack Richardson

Kingsley H.

Participant

November 1, 2025 at 18:06

Hi,

Please take a look at this. It happens with every product that has a video when accessed from Instagram and this is not ideal for maximizing ad spend as it behaves like a pop up. The video takes over the screen for some reason.

By the way this only happens on iPhone and not on Android as I have both devices in hand and tested this.

https://drive.google.com/file/d/1lBxR5UJO6L_FB0thAdacGM72VvvycVDM/view?usp=drivesdk

Regards,

Kingsley

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6 Answers

Kingsley H.

Participant

November 1, 2025 at 23:56

Here is further comparison

Android works correctly in Instagram browser and regular browser:

https://drive.google.com/file/d/1sFCB7yCjJTMENjsj8lSpPXErjxgQa_00/view?usp=drivesdk

iPhone doesn’t work correctly in Instagram browser and in regular browser:

https://drive.google.com/file/d/1UGAwCQMxgjWQQ3kPUyF-nHgHc_WjfRiG/view?usp=drivesdk

Also, by the time you view these videos that Instagram story will likely have expired so you can recreate the same scenario by clicking on the link in the Instagram bio at that page, instagram.com/maisonkingsley and then navigating to MENS JACKETS directly from the list of links in the Instagram bio. I’ve cracked it in red for your reference.

Regards,

Kingsley

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Jack Richardson

Support staff

November 2, 2025 at 20:26

Hello @Kingsley H.,

Could you please check whether removing the “autoplay” attribute from your product video allows the Instagram in-app browser to display the product link correctly, without any video overlay pop-ups?

As noted in the following article: https://medium.com/@python-javascript-php-html-css/resolving-instagram-in-app-browser-video-autoplay-issues-on-first-load-c63d25b7149a, this issue appears to be related to the Instagram browser’s internal code rather than the website’s theme.

If the issue is resolved after disabling the autoplay attribute, you may keep it removed. Alternatively, if you prefer to retain the autoplay functionality, you can modify your custom code to enable autoplay only for desktop devices by using the default WordPress function: https://developer.wordpress.org/reference/functions/wp_is_mobile/.

Best regards,
Jack Richardson
8Theme Team

#458544 Copied

Kingsley H.

Participant

November 4, 2025 at 12:52

Hi,

Thanks for the reply. I turned off the autoplay, no change. When I was on Shopify, I didnt have this issue and the site has was cloned when I switched to WordPress so essentially everything is the same. That got me thinking, so I checked my competitor who is still on Shopify, and he is not having this issue as shown here: https://drive.google.com/file/d/13c8BRsOY5NKc0i42YPsjAR2rxKDgw_7Y/view?usp=sharing

Only happening on WordPress on Iphone via Instagram Browser doesn’t happen on TikTok browser with either device. I have priority support and have now written them about this. Hopefully this can be sorted out quickly. It really should just function normally without having to make any changes to the site.

Warm Regards,

Kingsley

#458726 Copied

Jack Richardson

Support staff

November 4, 2025 at 12:59

Hello @Kingsley H,

Thank you for your detailed message and for sharing the additional information. We appreciate the time you have taken to investigate the issue and to provide comparisons with the Shopify version of your site.

We understand that the problem occurs only on iPhone devices when the site is opened through the Instagram browser, and not through other browsers or platforms.

We will await the solutions your team can provide, as the issue has been documented and appears to be an Instagram-related bug. Once your team or the support channel you contacted has any updates or solutions, please share their feedback with us so that we can understand how the issue was resolved.

Best regards,
The 8Theme Team

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Kingsley H.

Participant

November 4, 2025 at 17:21

Hi,

Will follow up once we get more info. Thank you.

Warm Regards

Kingsley

#458774 Copied

Jack Richardson

Support staff

November 4, 2025 at 20:11

Hello @Kingsley H.,

Thank you for your message. We appreciate your update and will await further information.

Best Regards,
8Theme’s Team

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