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  DashDoor

  Participant

  November 1, 2025 at 14:54

  Dear Support Team,

  I purchased a license key today, but I’m facing an issue while trying to register it. When I enter the license key, it shows me only one option to select. After I select it, I receive a message saying, “Please select another option.”

  However, there are no other visible options available to select. I’ve tried several times, but the same issue continues.

  Kindly look into this matter and help me resolve it as soon as possible.

  Thank you for your assistance.

  Please, contact administrator
  for this information.

  Files is visible for topic creator and
  support staff only.

  #458478 Copied
  1 Answer
  

  Alex Carter

  Support staff

  November 1, 2025 at 20:24

  Hello,

  Thank you for contacting us.

  We have successfully activated the theme on your website using the provided purchase code. Please clear your cache and check the changes.

  Additionally, we recommend reviewing the following topic to resolve any issues related to demo content import. Please ensure that all third-party plugins are disabled before running the import process:
  https://www.8theme.com/topic/xstore-demo-import-not-working-images-missing/#post-458098

  Best regards,
  The 8Theme Team

  #458491 Copied
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