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The photos of the products are blur because of stretch

This topic has 7 replies, 3 voices, and was last updated 1 months ago ago by Tony Rodriguez

GigWeb

Participant

October 31, 2025 at 15:55

Hello,

I see in my homepage of the website on this section “https://prnt.sc/XmZ0wzMb6UZG” the photos are totally blurred. Could you fix this please?

When I see the photos on product page are fine.

I have the website and the credentials on “private content area”.

Thanks you

Please, contact administrator
for this information.

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6 Answers

Jack Richardson

Support staff

October 31, 2025 at 19:44

Hello @GigWeb,

Unfortunately, the screenshot you shared is not visible on our side. Could you please upload the image again in your reply or provide a https://fex.net/ link (for example) to download the images showing the issue?

We have also attached, in the private area, a video of your homepage where no issues were observed. Could you please clarify how we can reproduce the issue on our end?

Best regards,
Jack Richardson
8Theme Team

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for this information.

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GigWeb

Participant

October 31, 2025 at 19:46

Hello,

Ok I send you the screenshot link.

Thank you

Please contact administrator
for this information.

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Jack Richardson

Support staff

October 31, 2025 at 19:57

Hello @GigWeb,

Thank you for clarifying your request. This means you would like to adjust the image size displayed in the product tabs. By default, the ‘woocommerce_thumbnail’ size format is used, which can be configured in Theme Options → WooCommerce → Product Images (see: https://prnt.sc/gBlip2EcjDv4). The default value is set to 300.

We have now modified this value to 500, so your images should appear in better quality. If you wish to change the size further, you can set your preferred value in the mentioned settings. Please remember to clear the cache after making changes if you are using any caching plugin.

Best regards,
Jack Richardson
8Theme Team

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GigWeb

Participant

October 31, 2025 at 19:58

Thank you very much.
It’s working.

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GigWeb

Participant

October 31, 2025 at 19:58

Thanks for the support! My topic “The photos of the products are blur because of stretch” has been successfully resolved.

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Tony Rodriguez

Support staff

October 31, 2025 at 19:58

Dear GigWeb,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

💡 Share your quick thoughts — it takes less than a minute!

Your input makes a real difference.

Topic closed.
The 8Theme Team

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The photos of the products are blur because of stretch

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