Shop page product price alignment issue - by Nizar Dobani

This topic has 29 replies, 3 voices, and was last updated 1 weeks ago ago by Samir Malik

  • Avatar: Nizar Dobani
    Nizar Dobani
    Participant
    October 29, 2025 at 18:17

    i have some issue will face for website plz give solution
    1.shop page product price alignment issue
    2. When add to cart product then notify issue for add to cart product line again and again this notification remove from my checkout page
    3. Shipping price will not display in the checkout page how to display shipping price on above tax class

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    28 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    October 30, 2025 at 09:52

    Hello @Nizar Dobani,

    1. & 2. Could you please provide some screenshots?

    3. You are currently using the Multistep Checkout Element, which displays the shipping rates under this step:

    https://prnt.sc/CQoyweTskany

    If you would like the shipping rates to appear on the right-hand side, please switch to the default checkout element.

    Best regards,
    8Theme Team

    Avatar: Nizar Dobani
    Nizar Dobani
    Participant
    October 30, 2025 at 17:50

    Problem 1 – Shipping rates Issues

    Problem 2 – Products notifcation display off
    Problem 3 – shop page price alighnment

    Please contact administrator
    for this information.
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    Avatar: Justin
    Luca Rossi
    Support staff
    October 31, 2025 at 07:01

    Hello @Nizar Dobani,

    1. The ChitChat shipping option is visible on our end: https://prnt.sc/SaDPCOiUrG3-.

    2. The shipping fees changed to free shipping when we updated the quantity. Please review the video for reference: https://www.awesomescreenshot.com/video/45869515?key=b5e28590218da89301ded2a3bd6201f3.

    3.
    – We have disabled the advanced cart/checkout layout. Could you please check the notification issues again?
    – Regarding the price alignment, the difference in product title lengths is causing the misalignment. Please add the following custom CSS code under XStore > Theme Options > Custom CSS > Global CSS:

    
    .products-bordered-layout .product-details .product-title {
        min-height: 50px;
    }
    

    Then, limit the product titles to two lines only: https://prnt.sc/7my7RpHxN0jK.

    We hope this helps.

    Best regards,
    8Theme Team

    Avatar: Nizar Dobani
    Nizar Dobani
    Participant
    October 31, 2025 at 17:49

    Canada Post Shipping Issues:
    Before we installed your theme, we used to get both Canada Post – Expedited and Xpresspost Rates (See No 1 screenshot attachment). Now only Xpresspost shipping rates is showing (see attached No 2 screenshot attachment). We also noticed that Canada Post rates are not calculating based on total weight and dimension. It calculates per product shipping rate and then multiplies qty customer buying.

    ChitChat Shipping
    ChitChat rates shows up in certain cities and in other cities it doesn’t shows (See No. 3 screenshot attachment). ChitChat shows rates if qty is 3 (and if product qty more than 3 then Chit Chat doesn’t show rates (See No. 4-5 screenshot attachment). We also noticed ChitChat rate remain same whether you buy 1 product or many products.

    Please advise how to resolve our shipping problems.

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    Avatar: Nizar Dobani
    Nizar Dobani
    Participant
    October 31, 2025 at 18:56

    We are getting this notification message when adding a product to existing cart.

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    Avatar: Justin
    Luca Rossi
    Support staff
    November 4, 2025 at 07:54

    Hi @Nizar Dobani,

    We’ve fixed the cart updated notification issue.

    And still working on the shipping method issue.

    We’ll update to you shortly.

    Avatar: Nizar Dobani
    Nizar Dobani
    Participant
    November 4, 2025 at 19:46

    Problem No.1
    When loading Home Page all graphics doesn’t display at the same time. Some graphic display after 5-10 seconds interval.
    See attached video

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    Avatar: Nizar Dobani
    Nizar Dobani
    Participant
    November 4, 2025 at 19:55

    Problem No 2
    Product Category doesn’t display same number of products from the backend data. Total all products categories listed at the backend is 277 and total backend phone case category products are 105 but only displays 14 items when phone case product category selected. At the back end please remove xstore brand header row. See attached screenshot.

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    Avatar: Justin
    Luca Rossi
    Support staff
    November 5, 2025 at 07:56

    Hello @Nizar Dobani,

    1. This is not an issue. The animation icons you mentioned are part of the “Ajaxify” features, which are designed to reduce element loading times and improve the overall speed and performance of your website.

    If you wish to disable this functionality, please add the following custom code to the functions.php file located in your child theme:

    
    add_filter('etheme_ajaxify_elementor_widget', '__return_false');
    add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
    add_filter('etheme_ajaxify_script', '__return_false');
    

    2. Please go to the following page and click the **Recount terms** button:
    https://mobilexcessories.com/wp-admin/admin.php?page=wc-status&tab=tools

    Screenshot: https://prnt.sc/AzqN1XJJnVie

    If this does not resolve the issue, we recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Afterward, please clear your browser cache and check again, as one of these additional plugins may be causing the problem.

    Please let us know the results.

    Best regards,
    The 8Theme Team

    Avatar: Nizar Dobani
    Nizar Dobani
    Participant
    November 5, 2025 at 23:23

    Please advice how to remove this white space so that all blocks of main page display properly.

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    Avatar: Justin
    Luca Rossi
    Support staff
    November 6, 2025 at 07:07

    Dear @Nizar Dobani,

    We have edited your home page using Elementor: https://mobilexcessories.com/wp-admin/post.php?post=18108&action=elementor.

    Then removed the top margin of the first section as shown here: https://prnt.sc/5RzUAMPOYatO

    Can you please check now?

    Best regards,
    The 8Theme Team

    Avatar: Nizar Dobani
    Nizar Dobani
    Participant
    November 6, 2025 at 21:04

    Thanks for fixing our Desktop mode graphic issues. Upon testing in cellphone mode these two graphics are not displaying properly. Please resolve these issue so that display properly in cellphone mode.

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    Avatar: Nizar Dobani
    Nizar Dobani
    Participant
    November 6, 2025 at 21:09

    We have missed so many deadlines to implement our Retail Website in production mode but due to technical isssues we were not successful. Please resolve our outstanding shipping issues ASAP so that Retail Website implementation can be done promptly.

    Avatar: Justin
    Luca Rossi
    Support staff
    November 7, 2025 at 06:06

    Hello @Nizar Dobani,

    We have resolved the issue with the images on mobile screen sizes and switched the checkout page to the default element.

    Could you please check if the shipping fees are now working correctly?

    Best regards,
    The 8Theme Team

    Avatar: Nizar Dobani
    Nizar Dobani
    Participant
    November 7, 2025 at 16:56

    Cellphone mode now working properly.
    Shipping fees still not working
    – correct state and postal code generating error invalid code
    – Canada Post – Expedited shipping not showing
    – still some provincial address not showing ChitChat rates
    Sending screeshot of these issues:
    – Quebec Post Code showing invalid
    – Canada Post shipping rates for same products from Retail Website and Canada Post Official Website. Plusin rates are not calculating properly.
    – ChitChat not showing to some provinces

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    Avatar: Justin
    Luca Rossi
    Support staff
    November 8, 2025 at 10:17

    Hello @Nizar Dobani,

    We have now switched to the default WooCommerce checkout form:

    https://mobilexcessories.com/checkout-3/

    Could you please disable all cache plugins and check again?

    If the issue persists, please contact the plugin’s author. Please note that issues caused by third-party plugins are outside the scope of our standard support services.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Nizar Dobani
    Nizar Dobani
    Participant
    November 11, 2025 at 20:21

    We have fixed the Canada Post shipping issues.
    We have two more issues need your help
    1) When customer go to the shopping cart page paypal button do not display paypal option. Show paypal option button only when customer on checkout page.
    2) Checkout page increse text size of payment with Clover and Paypal.

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    Avatar: Justin
    Luca Rossi
    Support staff
    November 12, 2025 at 06:14

    Hello Nizar Dobani,

    Thank you for your message.

    We are still not entirely clear about the two issues you mentioned. Below is how the checkout and cart pages appear on our end.

    Could you please provide more details or clarification?

    Best regards,
    The 8Theme Team

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    Avatar: Nizar Dobani
    Nizar Dobani
    Participant
    November 12, 2025 at 22:58

    Yes

    Avatar: Nizar Dobani
    Nizar Dobani
    Participant
    November 12, 2025 at 23:02

    Please display text size and bold of Payment with Clover credit cards and PayPal payment option.

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    Avatar: Justin
    Luca Rossi
    Support staff
    November 13, 2025 at 04:32

    Hi @Nizar Dobani,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .woocommerce-checkout #payment .payment_methods label {
        font-weight: bold;
        font-size: 18px;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Nizar Dobani
    Nizar Dobani
    Participant
    November 13, 2025 at 18:29

    When customer select my cart option from top right corner and they get this screen. We don’t want to given PayPal payment option from this my cart screen. Simply remove PayPal payment option from Shopping Cart scren. See screenshot.

    We want to give customer PayPal payment option when they select Proceed to Checkout Option from My cart screen.

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    Avatar: Nizar Dobani
    Nizar Dobani
    Participant
    November 13, 2025 at 18:41

    How can we display this text message when customer select Chit Chats Select shipping option “This Chit Chats Select shipping option doesn’t offer tracked+insured option. In the event your parcel is damaged/lost/misplaced Mobile Xcessories will not replace or give any refund”.

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    Avatar: Justin
    Luca Rossi
    Support staff
    November 14, 2025 at 03:08

    Hi @Nizar Dobani,

    Could you please also add this custom CSS code?

    
    .woocommerce-cart .ppc-button-wrapper {
        display: none;
    }
    
    label[for="shipping_method_0_wc-chitchats-shippingchit_chats_select"]::after {
        content: 'This Chit Chats Select shipping option doesn’t offer tracked+insured option. In the event your parcel is damaged/lost/misplaced Mobile Xcessories will not replace or give any refund';
        font-size: 10px;
        display: block;
    }
    

    https://prnt.sc/Twb7cC1e5vHs

    https://prnt.sc/ibL8rAYdNr_d

    Hope it helps!

    Avatar: Nizar Dobani
    Nizar Dobani
    Participant
    November 20, 2025 at 20:03

    Please help us position Clickship Plugins shipping rates e.g. UPS and Purolator and FedEx shipping rates below Local Pick shipping option. Thanks. See attached screenshot

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    Avatar: Samir Malik
    Samir Malik
    Support staff
    November 21, 2025 at 03:43

    Dear @Nizar Dobani,

    This can usually be configured in your WooCommerce shipping settings. You can arrange the shipping methods by dragging the small icon located to the left of each method, as shown in the image below:

    https://i.sstatic.net/KbfN6.png

    If this does not resolve the issue, please try the solution provided here: https://stackoverflow.com/a/77021056.

    We hope this information is helpful.

    Kind regards,
    8Theme Team

    Avatar: Nizar Dobani
    Nizar Dobani
    Participant
    November 25, 2025 at 18:05

    When customer select My Cart Icon, how can we by pass and not show and calculate shipping rates until customer enters all the shipping details e.g. Name, Street Address, City, State/Prov, Country and Post Cost/Zip Code. Attached screen shot.

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    Avatar: Samir Malik
    Samir Malik
    Support staff
    November 26, 2025 at 06:41

    Hi @Nizar Dobani,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .woocommerce-cart tr.woocommerce-shipping-totals.shipping {
        display: none;
    }
    

    Kind regards,
    The 8Theme Team

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