I keep getting new errors and I want to get a refund.

Hello,

Thank you for reaching out to us. We are sorry to hear that you are experiencing multiple errors and a 500 error with Elementor.

Please read this article – https://elementor.com/help/500-error/

Do you see a memory error in Woocommerce > Status > Logs > fatal error file? If so, please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/

Could you please provide temporary wp-admin access? We need to check your Logs.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out and for providing access to your website. Please don’t worry — we are here to help you. There are just a few steps you need to follow to ensure your site runs smoothly and without issues.

Based on the access you shared, we checked WooCommerce > Status > Logs > fatal error file and found the cause of the problem. Here is the screenshot: https://prnt.sc/VlHGXCitkjNl

The simplest solution is to contact your hosting provider and share this screenshot with them. They will know what to do and how to fix the issue.

If your hosting provider does not respond, please follow the instructions in this article:
https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Most likely, once the memory issue mentioned there is resolved, your editor and other site functions will work properly again. This is a common issue, so there’s no need to worry. Please contact your hosting provider as soon as you read this message, and you should receive their response shortly.

Best regards,
8Theme’s Team

Hello,

Thank you for your message.

We recommend that you contact your hosting provider to resolve this issue on their side, as our system only reads the values provided by your server. Once they increase the corresponding value, it will be updated in this table after clearing the cache.

max_execution_time is a limit for the execution time while running the script. For example, if you import content and scripts need more than 30 secs then you may face the problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter. But it would be better to contact your hosting provider and ask to increase max_execution_time.

Best Regards,
8Theme’s Team

Hello,

Thank you for your message and for providing the screenshot.

https://prnt.sc/JxqcZ1CddzPW

Please clear your browser and website cache once again, then check if the issue with the top bar still persists.

Warm regards,
The 8Theme Team