PAYMENT PLUGIN IN CHECKOUT DOES’T UPLOAD.

Hello @Steven,

Could you please check whether the issue persists when using the default shortcode [woocommerce_checkout] on the Checkout page instead of the Elementor widget? If you require our assistance, please provide temporary wp-admin access in the private content area.

Best regards,
The 8Theme Team

Hello @Steven,

We have tested the issue using the default shortcode and also noticed errors related to the mentioned payment plugin (see: https://prnt.sc/pnXb7XbDwVlN, https://prnt.sc/4T3YrOLNAhDu). This indicates that the issue is likely related to the configuration or code issues of the payment plugin settings rather than our theme’s code.

In this case, we would like to suggest the following steps:
1. If possible, please test the functionality on your staging website using a default theme such as Storefront.
2. May we temporarily switch to the default theme on your current website for testing purposes?
3. Could you also contact the plugin’s support team and ask them to review the issue?

Best regards,
Jack Richardson
8Theme Team

Hello @Steven,

We have reviewed the issue with the Storefront theme, and the same problem occurs there as well (https://prnt.sc/74lyeQunbCE-). This indicates that the issue is not directly related to our theme. We would appreciate it if you could share the solution provided by the plugin’s author once it becomes available.

Best regards,
8Theme Team

Hello @steven,

Thank you very much for your kind message and appreciation.
We are always happy to assist you and truly value your continued support.

Best Regards,
8Theme’s Team