• 

  ancabontea

  Participant

  February 26, 2015 at 17:16

  Hello,

  We discovered recently that our shop layout is not looking as it should.

  1. the layout of the shop is not displaying properly: it suppose to show the products on 3 column grid;
  2. on the checkout page, the page is freezing, the customers are unable to process the payment, see attached the photos.

  http://novikovrestaurant.co.uk/orders/wp-content/uploads/2015/02/shop-layout.png
  http://novikovrestaurant.co.uk/orders/wp-content/uploads/2015/02/checkout.png

  #45799 Copied Theme version: Legenda
  12 Answers
  

  Eva Kemp

  Participant

  February 26, 2015 at 18:06

  Hello,

  Did you change wp-admin panel credentials that you provided previously? We can’t log in.
  Please provide us with correct login details.

  Thank you.
  Regards,
  Eva Kemp.

  #45822 Copied
  

  ancabontea

  Participant

  February 26, 2015 at 18:38

  Hi Eva,

  Please see below.

  Please, contact administrator
  for this information.

  #45841 Copied
  

  Eva Kemp

  Participant

  February 26, 2015 at 22:26

  Hello,

  You’re using old versions of required plugins.
  Please update them.
  You can download the plugins here:
  https://www.8theme.com/download-plugins/

  Regards,
  Eva Kemp.

  #45908 Copied
  

  toolbox

  Participant

  February 27, 2015 at 04:48

  I think the latest version of YITH wishlist is 2.0.3. They just updated it this past week.

  #46035 Copied
  

  ancabontea

  Participant

  February 27, 2015 at 08:27

  Good morning,

  Thank you for the advice, it sort out the problem with the layout, which was a mess.
  In regards to the shop, the checkout button is missing see attached the photos:
  
  
  The Wishlist I never used and so far the shop worked.

  Thank you in advance for your help.

  #46061 Copied
  

  Robert Hall

  Participant

  February 27, 2015 at 08:35

  Hello,

  Please provide us with wp-admin access in Private Content.

  Regards,
  Robert Hall.

  #46068 Copied
  

  ancabontea

  Participant

  February 27, 2015 at 10:58

  Hi Richard,

  Please see below:

  Please, contact administrator
  for this information.

  #46115 Copied
  

  Robert Hall

  Participant

  February 27, 2015 at 11:11

  Hello,

  You use old version of WooCommerce plugin. Please update to the latest.

  Regards,
  Robert Hall.

  #46120 Copied
  

  ancabontea

  Participant

  February 27, 2015 at 12:14

  Hi, I tried to update the plugin Woocommerce and did not work.
  The only option I have is to delete it and upload the new version. I am afraid if I would do this, I might lose the shop setup.
  Could you please advise which is the best option?
  Thank you.

  #46148 Copied
  

  Eva Kemp

  Participant

  February 27, 2015 at 13:54

  Hello,

  I’ve updated WordPress and Woocommerce to the latest versions.
  Please add this code in custom.css file:

  #payment {
      background-color: #151515 !important;
  }

  After that check your site.

  How to create custom.css you can watch in this tutorial.

  Thank you.
  Regards,
  Eva Kemp.

  #46176 Copied
  

  ancabontea

  Participant

  February 27, 2015 at 14:05

  Fantastic! Now all is working back again.
  Thank you very much for your help.

  #46179 Copied
  

  Eva Kemp

  Participant

  February 27, 2015 at 14:27

  Hello,

  You’re welcome.

  Regards,
  Eva Kemp.

  #46185 Copied
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