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Contact with Rightpress? Their website is offline

This topic has 10 replies, 3 voices, and was last updated 3 weeks, 4 days ago ago by Ayan Rahman

Nancy

Participant

October 22, 2025 at 11:51

Good afternoon,
I wanted to check the documentation for the rightpress discount plugin, but I get an error on their website. Also there are reviews saying the plugin is abandoned. Could you please check with rightpress for security reasons? If they are still working on it?

Kind regards,
Nancy

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9 Answers

Alex Carter

Support staff

October 22, 2025 at 13:07

Hello,

Good afternoon and thank you for reaching out to us.

WooCommerce Dynamic Pricing & Discounts is still included with the theme. Here is the link to their documentation: https://rightpress.zendesk.com/hc/en-us/categories/200133263/n

Best regards,
8Theme’s Team

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Nancy

Participant

October 23, 2025 at 11:33

Thank you for the link!

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Alex Carter

Support staff

October 23, 2025 at 12:38

Hello,

You’re most welcome!

Best Regards,
8Theme’s Team

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Nancy

Participant

January 2, 2026 at 12:31

Do you have a new url for me? I got an not found error again :’)

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Ayan Rahman

Support staff

January 2, 2026 at 14:02

Hi,

Thank you for reaching out to us.

Please check this one – https://www.zendesk.com/help-center-closed/?utm_source=helpcenter-closed&utm_medium=poweredbyzendesk&utm_campaign=text&utm_content=rightpress.zendesk.com

Warm Regards,
The 8Theme Team

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Nancy

Participant

January 2, 2026 at 14:05

Look at the url you are sending, it literally says: helpcenter-closed haha

https://prnt.sc/sYHDrPV8GQie

Happy new year by the way!

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Ayan Rahman

Support staff

January 2, 2026 at 14:41

Hello,

You are right.
After verification, we have confirmed that the plugin developers have stopped supporting it. We have temporarily kept this plugin available because some of our customers request to have it restored even after it has been removed, despite the lack of updates or documentation.
Unfortunately, this is the current situation, and we are unable to change it.
We apologize for any inconvenience caused.

Best regards,
8Theme Team

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Nancy

Participant

January 2, 2026 at 14:54

I was under the impression you still had some contact with Rightpress as you still shipped it with your theme. This is giving me some trouble as I was just about to use the plugin again for store wide discounts (excluding the already on-sale products). Do you have any alternative for this? Also support dropping is quite the security risk in my opinion. You should have communicated the lack of support and leave the decision to still use it to us/your customers. My first post in this topic (in octobre) was because of security fears.

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Ayan Rahman

Support staff

January 2, 2026 at 15:04

Hello,

Thank you for reaching out and for sharing your concerns. We understand your situation and appreciate your feedback regarding the plugin and its support status.

We recommend exploring alternative solutions available in the WordPress repository or other reputable marketplaces that offer similar discount functionalities and are actively maintained.

We sincerely apologize for any inconvenience this may have caused and take your comments about communication and security seriously. Your feedback will be shared with our team to help improve our processes in the future.

Best Regards,
8Theme’s Team

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