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The filter results are not being applied based on the keyword

This topic has 23 replies, 3 voices, and was last updated 1 months ago ago by Tony Rodriguez

Proudpixel

Participant

October 17, 2025 at 13:12

Hi,

We noticed that the filter results are not being applied based on the search keyword.
For example, if you search for “glas” and then click on “View all results” (“Δείτε όλα τα αποτελέσματα”), all products are returned.

Best regards,
Stelios

#457394 Copied

22 Answers

Andrew Mitchell

Support staff

October 17, 2025 at 15:28

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2/ It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

Warm Regards,
The 8Theme Team

#457406 Copied

Proudpixel

Participant

October 20, 2025 at 07:16

Hi,

We cleared all the recommended caches, though the problem has not been resolved.

In the private content area, you can find a video demonstrating the issue. As you can see, regardless of the keyword, the results remain the same.

Best regards,
Stelios

Please contact administrator
for this information.

#457470 Copied

Andrew Mitchell

Support staff

October 20, 2025 at 07:51

Hello,

We appreciate your prompt response.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ We recommend trying to build a custom search results template: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-search-results-page-builder-with-elementor/.

Warm Regards,
The 8Theme Team

#457473 Copied

Proudpixel

Participant

October 21, 2025 at 07:10

Hi,

Unfortunately, after applying your suggestions, the problem still persists.

On the custom search results page, we’re using a Search & Filter query, so we’ve also reached out to their support team.

Is there any setting in the theme that could be affecting the search results?

Best regards,
Stelios

#457554 Copied

Andrew Mitchell

Support staff

October 21, 2025 at 09:41

Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#457569 Copied

Proudpixel

Participant

October 21, 2025 at 10:55

Hi,

Of course, you can find the credentials in the link provided in the private content area.

We tried to display the search results using the theme’s Archive Products widget, but the layout seems to be broken.

Best regards,
Stelios

Please contact administrator
for this information.

#457580 Copied

Andrew Mitchell

Support staff

October 21, 2025 at 12:57

Hello, Proudpixel,

Thank you for providing access. We have made some changes; please check them and don’t forget to clear the cache and CDN if applicable.

Best regards,
8Theme Team

#457592 Copied

Proudpixel

Participant

October 21, 2025 at 13:50

Hi,

We do not see any changes. The archive products layout in the search results template still looks broken.

Please check the video provided via the link in the private content area. You can see that the grid archive products layout appears broken, while the list layout works fine.

Apart from that, when navigating from the Shop menu to any of the product categories, instead of showing only the products contained in the selected category, it displays all available products.

Could this be related to the theme? Please advise.

Thank you!

Best regards,
Stelios

Please contact administrator
for this information.

#457598 Copied

Andrew Mitchell

Support staff

October 21, 2025 at 15:18

Hello, Proudpixel,
We have made some changes and corrected the search page. Please check it.

Best regards,
The 8Theme Team

#457611 Copied

Proudpixel

Participant

October 22, 2025 at 07:32

Dear Andrew,

Unfortunately, we don’t see any improvement. The issue remains the same, as shown in the video provided in the private content area.

We also tested using 2 clean browsers and cleared the website cache.

Best regards,
Stelios

Please contact administrator
for this information.

#457656 Copied

Andrew Mitchell

Support staff

October 22, 2025 at 08:30

Hello, Proudpixel,

We find this situation quite unusual, as we can no longer reproduce your issue in either a regular browser or in incognito mode. Please review the attached videos; the explanations are provided in the private content.

Best regards,
8Theme Team

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#457666 Copied

Proudpixel

Participant

October 22, 2025 at 09:12

Hi,

In the attached videos, you are on a different domain from the one we granted you access to, in order to review the situation. Please check the private content area for details regarding the domains.

On the domain shown in the attached videos, we have replaced the grid/list layout option from the theme settings with a list-only layout, but the grid view still appears to be broken.

Additionally, when you try to display 24 or more products instead of 12, using the dropdown field at the top right of the page, it does not work.

In the attached video you can find in the private content area, you can see that on the domain we granted you access to, the grid view is broken, and switching to the list view functions correctly.

Best regards,
Stelios

Please contact administrator
for this information.

#457671 Copied

Andrew Mitchell

Support staff

October 23, 2025 at 14:50

Hello,

As far as we can see, there is no grid/list switcher on our test website. Also, your staging site does not have the switcher for the number of products. Could you please check if they were accidentally disabled?

Best regards,
8Theme Team

#457802 Copied

Proudpixel

Participant

October 29, 2025 at 09:08

Hi,

Yes, it was disabled. You can see it now in our staging site.

Best regards,
Stelios

#458234 Copied

Andrew Mitchell

Support staff

October 30, 2025 at 09:19

Hello, Proudpixel,

Unfortunately, the access credentials to your staging website are no longer valid. Could you please provide us with the updated access details?

Best regards,
8Theme Team

#458318 Copied

Proudpixel

Participant

October 31, 2025 at 09:50

Hi,

Of course, you can find the link containing all the necessary information in the private content area.

Best regards,
Stelios

Please contact administrator
for this information.

#458390 Copied

Andrew Mitchell

Support staff

October 31, 2025 at 15:37

Hello,

Thank you for providing access to the admin panel.

We have done everything possible through the admin area, but we also need FTP access.
Please contact your hosting provider to obtain the FTP credentials and then share them with us.

Best regards,
8Theme’s Team

#458421 Copied

Proudpixel

Participant

November 3, 2025 at 10:39

Hi,

Of course, you can find the FTP credentials in the private content area.

Best regards,
Stelios

Please contact administrator
for this information.

#458581 Copied

Andrew Mitchell

Support staff

November 3, 2025 at 18:46

Hello, Proudpixel,

Thank you for providing access. We have made some changes; please check them.

Best regards,
The 8Theme Team

#458633 Copied

Proudpixel

Participant

November 4, 2025 at 11:22

Hi,

We don’t see any difference — the grid layout is still broken.
We’ll hide the grid layout option in the theme settings and display the results as a list by default through the theme settings.

Thank you.

Best regards,
Stelios

#458694 Copied

Proudpixel

Participant

November 4, 2025 at 11:22

Thanks for the support! My topic “The filter results are not being applied based on the keyword” has been successfully resolved.

#458695 Copied

Tony Rodriguez

Support staff

November 4, 2025 at 11:22

Dear Proudpixel,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

💡 Share your quick thoughts — it takes less than a minute!

Your input makes a real difference.

Topic closed.
The 8Theme Team

#458696 Copied
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The filter results are not being applied based on the keyword

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