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Products don’t sort on desktop when clicking the menu category

This topic has 7 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by wemakemarkting

wemakemarkting

Participant

October 15, 2025 at 15:10

Hey,

if I click on the categories on desktop the products don’t change. On mobile it works fine.

Here is a video of the issue: https://vento.so/view/3717bf17-e475-401d-b053-ecdebb6ef96e?utm_medium=share

Please, contact administrator
for this information.

#457240 Copied

6 Answers

Jack Richardson

Support staff

October 15, 2025 at 20:03

Hello @wemakemarkting

We have noticed that you are currently using an older version of the theme. Could you kindly update it to the latest version? Alternatively, please grant us permission to perform the update on your behalf.

There is a possibility that the issue you reported has already been resolved in one of the recent updates.

Kind regards, Jack Richardson
The 8theme’s team

#457255 Copied

wemakemarkting

Participant

October 16, 2025 at 19:09

Hey Jack,

you can update the theme on your end. I gave you a temporary access already in my last message.

thanks!

#457339 Copied

wemakemarkting

Participant

October 16, 2025 at 19:15

Also would be nice if you could check for the page speed performance. We lost 50% traffic from seo in the last month and I bet it is because we fail in the core web vitals currently. It is a bit confusing because sometimes we have excellent stats but we still fail most of the time. Maybe it could be theme related? Would be nice if you could check on this.

Thank you.

I attached two screenshots.

Files is visible for topic creator and
support staff only.

#457340 Copied

Jack Richardson

Support staff

October 17, 2025 at 06:32

Hello @wemakemarketing,

We have checked and confirmed that you are using the latest versions; however, the latest patches (https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/) were not installed. We have now activated them, and the initial issue should be resolved. Please verify this on your side.

Regarding your question about performance improvements, could you please ensure that your server configuration is optimized, as we usually recommend this as the first and most important step in the optimization process? Additionally, we noticed that you are using the Rabbit Loader cache plugin, so please make sure it is configured according to the product documentation.

Based on our tests, your website loads quickly and correctly for us. However, according to your speed test results, there are some suggestions specific to your page content. We recommend reviewing these suggestions and checking the Network tab in your browser’s developer tools to identify and optimize large images, other sources or those that take longer to load: https://prnt.sc/h3Iee-tSaLmC.

We also suggest using the Cloudflare CDN, which can significantly improve your website’s loading speed by serving resources from servers closer to your visitors’ locations.

Best regards,
8Theme Team

#457353 Copied

wemakemarkting

Participant

October 17, 2025 at 17:49

Thanks for your help!

#457414 Copied

wemakemarkting

Participant

October 17, 2025 at 17:49

Thanks for the support! My topic “Products don’t sort on desktop when clicking the menu category” has been successfully resolved.

#457415 Copied
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The issue related to '‘Products don’t sort on desktop when clicking the menu category’' has been successfully resolved, and the topic is now closed for further responses

Products don’t sort on desktop when clicking the menu category

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