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  WooPlay

  Participant

  October 13, 2025 at 17:27

  Hi, I’m using the XStore theme and the Marketking plugin, and I’ve identified a problem.

  When creating a new product, when we create a new attribute, the page reloads after clicking the “Add New” button. I have disabled all plugins except woocommerce and marketking, and everything works fine. I have found that the problem occurs when I activate the main SanchoStore plugin

  Files is visible for topic creator and
  support staff only.

  #457111 Copied
  3 Answers
  

  Jack Richardson

  Support staff

  October 14, 2025 at 06:27

  Hello @WooPlay,

  Based on your statement, “I have found that the problem occurs when I activate the main SanchoStore plugin,” it appears that the issue is related to that specific plugin. As our support team is responsible only for our own projects, we kindly ask you to contact the SanchoStore plugin support team for further assistance.

  Best regards,
  8Theme Team

  #457125 Copied
  

  WooPlay

  Participant

  October 14, 2025 at 08:25

  The fact is that I have already contacted the author of this plugin, you. The author of the plugin is 8Theme

  Files is visible for topic creator and
  support staff only.

  #457135 Copied
  

  Luca Rossi

  Support staff

  October 14, 2025 at 11:07

  Hi @WooPlay,

  Did you change the password?

  We couldn’t login anymore.

  Best Regards,
  8Theme’s Team

  Please contact administrator
  for this information.

  #457159 Copied
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