Ajax request is not working on my website

This topic has 6 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Shehzad Ghazi

  • Avatar: Golden Eagle
    Shehzad Ghazi
    Participant
    October 13, 2025 at 16:28

    Dear Team,

    I would like to report a few AJAX-related issues on the website that were previously working fine but have now stopped functioning as expected.

    1. AJAX Pagination on Shop Page

    The AJAX pagination is no longer working.

    – To replicate: Go to Customization → WooCommerce → Shop → Shop Page Layout, and change the pagination type from Default to AJAX. You’ll notice that it stops functioning.

    2. AJAX Loading for Sidebar Filters

    The AJAX preload option for sidebar filters is causing the filter section to disappear.

    – To replicate: We’re using the Swatches Filter by XStore, and the “Show Search Box” option is checked. When you enable Use AJAX Preload for this Widget, the filters disappear from the frontend.

    These issues are critical from a user experience standpoint, and your prompt attention to resolving them will be highly appreciated.

    For your reference, I’ve previously highlighted similar ajax realted issues in the following support threads:

    https://www.8theme.com/topic/product-table-issue-on-the-product-pages/#post-449311

    https://www.8theme.com/topic/issue-with-conditional-shipping-rules-on-checkout-page/#post-450453

    The website credentials have been shared in the private content area.
    Please note that this is a live website, so kindly ensure no disruptions occur during the fix.

    Thank you for your support and quick assistance.

    Best regards,

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 14, 2025 at 07:18

    Hello, Shehzad Ghazi,

    Thank you for providing access. We have applied a fix on your website. Please check it at your convenience.

    Best regards,
    The 8Theme Team

    Avatar: Golden Eagle
    Shehzad Ghazi
    Participant
    October 14, 2025 at 18:25

    Hi Andrew,

    Great. It is working fine. What was the issue?

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 15, 2025 at 09:46

    Hello, Shehzad,

    This issue was caused by an AJAX compatibility problem with the new version of WordPress. We have already released a special patch #968401 that resolves it. The fix will also be included in the next theme update.

    Best regards,
    8Theme Team

    Avatar: Golden Eagle
    Shehzad Ghazi
    Participant
    October 15, 2025 at 16:27

    Great, Thanks for the help!

    Avatar: Golden Eagle
    Shehzad Ghazi
    Participant
    October 15, 2025 at 16:28

    Thanks for the support! My topic “Ajax request is not working on my website” has been successfully resolved.

  • Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘Ajax request is not working on my website’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.