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Issue that happened with Xstore nagigation bar in mobile version The XStore mobile menu doesn’t re

This topic has 23 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Luca Rossi

Usha

Participant

October 7, 2025 at 10:05

issue that happened with Xstore nagigation bar in mobile version

The XStore mobile menu doesn’t respond.。。

Files is visible for topic creator and
support staff only.

#456627 Copied

22 Answers

Luca Rossi

Support staff

October 7, 2025 at 13:04

Dear @Usha,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

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Usha

Participant

October 8, 2025 at 13:20

There is no third party plugin kindly check what the matter x store really very worst service

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Usha

Participant

October 8, 2025 at 13:30

Resolve my problem now its bery bery urgent

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Luca Rossi

Support staff

October 8, 2025 at 13:34

Dear Usha,

We have cleared the LiteSpeed Cache plugin, and the mobile version is now functioning properly.

https://prnt.sc/v0NeTnd7hlsR

Could you please confirm whether the LiteSpeed Cache plugin is not a third-party plugin?

Thank you.

Best regards,
8Theme Team

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Usha

Participant

October 8, 2025 at 14:14

Too much gap in product thumbnail plz make it correct

Files is visible for topic creator and
support staff only.

#456749 Copied

Usha

Participant

October 8, 2025 at 14:15

Make correct priper ratio size with no gap

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Luca Rossi

Support staff

October 8, 2025 at 14:29
Hi @Usha,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

@media (max-width: 480px){ .single-product .swiper-vertical-images .vertical-thumbnails-wrapper li img { object-fit: cover !important; height: 100% !important; width: 100% !important; min-height: 150px; } }

Kind regards,
The 8Theme Team
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Usha

Participant

October 8, 2025 at 14:31

Can do it i dont know coding part plz do it u have the access

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Luca Rossi

Support staff

October 8, 2025 at 14:59

Hi @Usha,

We’ve added the custom CSS codes.

Please check again and don’t forget to purge the caches.

Thank you!

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Usha

Participant

October 8, 2025 at 15:14

It not resolved can plz check it have so many gaps

Files is visible for topic creator and
support staff only.

#456771 Copied

Usha

Participant

October 8, 2025 at 15:15

Kindly make it properly without any gaps

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Usha

Participant

October 8, 2025 at 16:18

I don’t need any gap on thumbnail plz resolved my product images in proper ratio urgently and priority bases

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Usha

Participant

October 9, 2025 at 05:41

Plz resolved my issue it bery very urgent

#456789 Copied

Luca Rossi

Support staff

October 9, 2025 at 07:57

Hi @Usha,

Thank you for your message. We have checked the issue, and the first image is indeed taller than the others: https://fashionjewellery21.com/wp-content/uploads/2025/02/1003826090.jpg.
Please make sure that all images have the same height (for example, 400px) to ensure a consistent layout.

Also, please avoid replying to your own tickets, as it moves them to the bottom of the queue and may increase the waiting time.

Best Regards,
8Theme’s Team

#456801 Copied

Usha

Participant

October 9, 2025 at 08:14

Again same. Issue iam facing what the hell it is why u don’t resolve the issue again again i have to suffer

Files is visible for topic creator and
support staff only.

#456805 Copied

Luca Rossi

Support staff

October 9, 2025 at 08:58

Hi @Usha,

Please disable the Litespeed Cache plugin.

Best Regards,
8Theme’s Team

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Usha

Participant

October 9, 2025 at 09:22

Then which plugin should i add for cachee

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Luca Rossi

Support staff

October 9, 2025 at 09:29

Hi @Usha,

We recommend using the paid plugin WP Rocket (https://wp-rocket.me/) for caching. It is a powerful and reliable solution that can significantly improve your website’s performance.

Best regards,
8Theme’s Team

#456822 Copied

Usha

Participant

October 9, 2025 at 09:57

I don’t any amount to buy the paid plugin kindly suggest free version only

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Luca Rossi

Support staff

October 9, 2025 at 10:41

Hello Usha,

All free cache plugins offer nearly the same features.

Please note that achieving a score above 90 is not possible when using the free version.

Best regards,
The 8Theme Team

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Usha

Participant

October 9, 2025 at 10:45

I don’t need 90 my Website have breakdown what the issue was happening very worst x store service really

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Luca Rossi

Support staff

October 9, 2025 at 10:59

Hello @Usha,

We are sorry to hear about the difficulties you are experiencing with your website. We understand how frustrating this situation can be.

Please note that website speed optimization and troubleshooting site breakdowns are outside the scope of our standard support services. However, you may try using the following free plugins to help improve your website’s performance:

– W3 Total Cache: https://wordpress.org/plugins/w3-total-cache/
– WP-Optimize: https://wordpress.org/plugins/wp-optimize/

If the issue persists, we recommend contacting your hosting provider or a professional developer to investigate the cause of the breakdown.

Thank you for your understanding.

Best Regards,
8Theme’s Team

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