PageSpeed Performance could be better, please check

This topic has 9 replies, 4 voices, and was last updated 1 months, 2 weeks ago ago by Alex Carter

  • Avatar: Fabiola
    Fabiola
    Participant
    October 5, 2025 at 01:30

    Hello,

    I purchased your theme because it was promoted as very fast and performance-optimized. However, after setting up my site and running Google PageSpeed Insights, my score is only 61, which is much lower than expected.

    I’ve already optimized images and cleared all cache through my hosting, but the result remains the same. Could you please review my configuration and let me know if there are additional theme settings, plugins, or optimization steps I should adjust to improve performance?

    Thank you for your assistance.

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    support staff only.
    8 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    October 6, 2025 at 06:59

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Fabiola
    Fabiola
    Participant
    October 6, 2025 at 23:41

    Hi, I included the access.

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 7, 2025 at 12:23

    Hello, Fabiola,

    Thank you for providing access. We have carefully checked your website and found several areas that could be improved. However, these tasks are outside the scope of our support policy according to Envato rules. Still, we are happy to share our recommendations to help you move in the right direction:

    1) Server location – The closer your hosting server is to Google’s servers, the better. This will reduce latency and improve loading speed.
    2) Cache plugin – We noticed that no caching plugin is currently active. We recommend using WP Rocket, as it officially supports our theme and provides excellent optimization results.
    3) CDN or Cloudflare – Implementing a CDN or Cloudflare will optimize performance and reduce the impact of bot crawling on your server.
    4) Images – Always optimize your images before uploading them. This will significantly improve your site’s performance. We can see that you have already worked in this direction, but please continue to monitor them.
    5) We have additional recommendations, but please complete the first four steps before we proceed further.

    By focusing on these key factors, you can greatly enhance your website’s speed and efficiency.

    Best regards,
    The 8Theme Team

    Avatar: Fabiola
    Fabiola
    Participant
    October 8, 2025 at 19:22

    Hello,

    Thank you for your previous recommendations. I’ve followed your advice and have now installed LiteSpeed Cache and configured Cloudflare with all the recommended performance settings.

    However, even after completing those steps, my PageSpeed score is still far below the 90+ performance that was advertised on your product page. I’ve optimized images, enabled caching, and used a CDN, yet the results remain the same.

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    Avatar: Justin
    Luca Rossi
    Support staff
    October 9, 2025 at 07:20

    Hello @Fabiola,

    Thank you for your message and for following our previous recommendations.

    If the LiteSpeed Cache plugin includes the “Delay JS Execution” feature, please make sure to activate it. This option can significantly improve your PageSpeed score.

    If your current version of LiteSpeed Cache does not have this feature, we recommend using the following plugin instead: [Flying Scripts](https://wordpress.org/plugins/flying-scripts/). It will also help enhance your website’s performance.

    Please note that for our demo websites, we use the WP Rocket plugin, which provides additional optimization options and may result in higher performance scores.

    Best regards,
    8Theme’s Team

    Avatar: Fabiola
    Fabiola
    Participant
    October 14, 2025 at 05:08

    Hi, thanks for the recommendation. I did what you suggested — the desktop version improved, but the mobile version is still at 43.

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    Avatar: Justin
    Luca Rossi
    Support staff
    October 14, 2025 at 08:12

    Hello @Fabiola,

    1. On the home page, please replace the slider with a single background image.
    2. Kindly remove any unused third-party plugins.
    3. Please compress and combine the CSS files using the cache plugin currently in use.
    4. You may use online tools such as TinyPNG or image optimization plugins like Imagify or Smushit to improve performance.

    Unfortunately, if these steps do not resolve the issue, you may need to hire an expert for further assistance. Website speed optimization is beyond the scope of the standard support services we provide.

    Best regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    October 20, 2025 at 05:38

    Hello, Fabiola,

    We have noticed that you gave our theme a low rating because you were not satisfied. Therefore, we would like to offer you a refund.

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
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