I can’t edit anything at theme builder, the side panel is just loading even I changed the hosting to EasyWP (Managed WordPress Hosting by Namecheap)
Even I tried on safe mode, on different browser, on different server and several days!
This topic has 10 replies, 3 voices, and was last updated 2 months ago ago by Jack Richardson
I can’t edit anything at theme builder, the side panel is just loading even I changed the hosting to EasyWP (Managed WordPress Hosting by Namecheap)
Even I tried on safe mode, on different browser, on different server and several days!
Even I tried on safe mode, on different browser, on different server and several days!
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Hi,
Thanks for your quick reply, I attached credentials in the Private content area.
Thank you
it’s a SFTP client
Hello,
We are unable to log in using the credentials you provided https://prnt.sc/4nxKgjBQc2Kw . Could you please check them?
Best regards,
8Theme’s Team
Sorry for the inconvenience, please try now
Thank you
Hello @Md Anwar H.,
Kindly check now. We have disabled the unused widgets in the Elements widget panel on your website (please refer to the documentation: https://elementor.com/help/element-manager/). The panel editor should now load correctly without any issues.
Best regards,
8Theme Team
Hi,
It was worked fine a while but again the same issue!
Screenshot: https://prnt.sc/FFM3bFZU2O2E
Hello @Md Anwar H.
Please, check from another device or clear your browser cache. We checked from our side and it works correctly -> https://gyazo.com/c56552e20dd0da091656540ee8643de7.
Kind regards, Jack Richardson
The 8theme’s team
You must be logged in to reply to this topic.Log in/Sign up