Can’t edit header or create any new one!

This topic has 10 replies, 3 voices, and was last updated 2 months ago ago by Jack Richardson

  • Avatar: Md Anwar H.
    Md Anwar H.
    Participant
    October 2, 2025 at 04:47

    I can’t edit anything at theme builder, the side panel is just loading even I changed the hosting to EasyWP (Managed WordPress Hosting by Namecheap)

    Even I tried on safe mode, on different browser, on different server and several days!

    Files is visible for topic creator and
    support staff only.
    9 Answers
    Avatar: Md Anwar H.
    Md Anwar H.
    Participant
    October 2, 2025 at 04:52

    Even I tried on safe mode, on different browser, on different server and several days!

    Avatar: Alex Carter
    Alex Carter
    Support staff
    October 2, 2025 at 06:58

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Md Anwar H.
    Md Anwar H.
    Participant
    October 2, 2025 at 07:12

    Hi,
    Thanks for your quick reply, I attached credentials in the Private content area.

    Thank you

    Please contact administrator
    for this information.
    Avatar: Md Anwar H.
    Md Anwar H.
    Participant
    October 2, 2025 at 07:14

    it’s a SFTP client

    Avatar: Alex Carter
    Alex Carter
    Support staff
    October 2, 2025 at 07:20

    Hello,

    We are unable to log in using the credentials you provided https://prnt.sc/4nxKgjBQc2Kw . Could you please check them?

    Best regards,
    8Theme’s Team

    Avatar: Md Anwar H.
    Md Anwar H.
    Participant
    October 2, 2025 at 07:29

    Sorry for the inconvenience, please try now

    Thank you

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 2, 2025 at 10:20

    Hello @Md Anwar H.,

    Kindly check now. We have disabled the unused widgets in the Elements widget panel on your website (please refer to the documentation: https://elementor.com/help/element-manager/). The panel editor should now load correctly without any issues.

    Best regards,
    8Theme Team

    Avatar: Md Anwar H.
    Md Anwar H.
    Participant
    October 2, 2025 at 11:11

    Hi,
    It was worked fine a while but again the same issue!
    Screenshot: https://prnt.sc/FFM3bFZU2O2E

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 2, 2025 at 11:52

    Hello @Md Anwar H.
    Please, check from another device or clear your browser cache. We checked from our side and it works correctly -> https://gyazo.com/c56552e20dd0da091656540ee8643de7.
    Kind regards, Jack Richardson
    The 8theme’s team

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