Sometimes slider shows, sometimes it does not.

Hello @ziga32
We cannot check your web-site. Please, refer to the screenshot details -> https://prnt.sc/UJksf_2EWrLH.
Kind regards, Jack Richardson
The 8theme’s team

Hello @ziga32,

We have tested the issue you reported but were unable to reproduce it on our side. Could you please let us know if you are using a specific device or browser for your testing?

Regarding your question about location, yes, some of our support team members are based in Ukraine. Thank you for your interest.

Best regards,
8Theme Team

Hello @ziga32
We made a test from our device with no issues -> https://fex.net/s/6dvryox. Please, check the issue from another device to ensure it is not caching issue.
Kind regards, Jack Richardson
The 8theme’s team

Hello @ziga32,

As you can see from the videos, the tests in both Chrome and Safari were conducted using incognito mode. Did you test from another device ?

Best regards,
8Theme’s Team

Hello @ziga32,

Could you please try using a different widget for creating slides and check if the issue persists? You may use the XStore Slider (https://www.8theme.com/documentation/xstore/video-tutotials/xstore-advanced-slider-with-elementor/), Carousel anything, Elementor Slides widget, or a banner. The problem might be specific to the current widget, which makes it difficult for us to identify and provide a proper solution.

Best regards,
8Theme Team

Hello @ziga32,

Could you please clear your CDN cache or temporarily disable it on the website? We have made some improvements to the mentioned page, but the updated layout is not being displayed.

Best regards,
8Theme Team

Hello @ziga32
So, we would ask you to check now the mentioned page -> https://www.karaonline.si/test-2/ . We tested and the slides are shown correctly now.
Kind regards, Jack Richardson
The 8theme’s team

Hello @ziga32,

The issue is related to your browser’s cache. You may either clear your browser cache and cookies (please note that this will remove any stored login details), or alternatively, you can create a new page that has not been previously opened on your mobile device, add the same widget there (you can copy it from the existing page), and then check again.

Best regards,
8Theme Team

Hello @ziga32,

We have reviewed the page you mentioned, and the sliders are displayed correctly both in desktop (incognito and regular mode) as well as on mobile devices.

We kindly ask you to test this on a different page, as the content of the current page may be cached somehow.

Best regards,
8Theme Team

Hello @ziga32,

We have tested the page you shared in your reply (https://www.karaonline.si/test-2/) -> https://www.8theme.com/topic/sometimes-slider-shows-sometimes-it-does-not/#post-456442.

We also recommend creating a separate page with similar content and testing it, as such a page would not have been opened on your devices before and therefore would not be cached.

Best regards,
8Theme Team

Hello @ziga32,

We have tested the home page, and the sliders are displaying correctly in both incognito and regular modes when the following setting is applied: [Elementor → Settings → Performance → CSS Print Method → Internal Embedding] (https://prnt.sc/msqm3-W5BHof). This indicates that some caching of the following file still exists: https://www.karaonline.si/wp-content/uploads/elementor/css/post-91.css. When the “External File” option is selected, the issue appears on our side as well. Could you please check on your server whether any caching system is active that might be affecting the display on your end? It is possible that a Redis cache or a similar system is installed on your server.

Please note that this issue is not related to our theme, as you are currently using the default Elementor widget to display gallery images, which also does not appear correctly on your side. We recommend contacting your hosting provider to clear all caches and verify whether any caching settings are enabled for your website.

Thank you for your understanding.

Best regards,
8Theme Team

Hello @ziga32,

Thank you for your understanding and for bringing this to our attention.

Best Regards,
8Theme’s Team