Issue on our website, with lottie animation

This topic has 4 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Jack Richardson

  • Avatar: Chris0483
    Chris0483
    Participant
    September 26, 2025 at 08:39

    Hello

    I contact you because on our website the lottie animation are missing, in the footer. Have checked, I think is good with lottie file inclue in the widget, but the is lottie anmiation bloc empty on front.

    I checked but there is no issue.

    Can you helps us please ?

    *Note: can you chack also your website because from 09/09 we haven’t order and I don’t understand why. Maybe we’re taking a side of a problem that we don’t see, your outside eye could help us understand.

    Best regards

    Chris

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 26, 2025 at 10:01

    Hello @Chris0483,

    Regarding the issue with your Lottie animation not being displayed, we have identified that the JSON files required for the animation are missing from your server. For testing purposes, we uploaded a custom JSON animation, and the Lottie widget was displayed correctly (see screenshot: https://prnt.sc/TROUwjQ1-2_-). Therefore, we recommend locating the necessary animation files and re-uploading them within the footer sections of your website.

    Concerning the order confirmation issue, we suggest reviewing your server logs and performing a test purchase directly on your website. This will help you verify whether there are any problems related to order processing in your store.

    Best regards,
    Jack Richardson
    8Theme Team

    Avatar: Chris0483
    Chris0483
    Participant
    September 26, 2025 at 14:57

    Thanks to your reply.
    Can you send me the files please its all your files used (shipping, gift, card, box) or where I can dowload that ?

    Best regards

    Chris

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 26, 2025 at 15:16

    Hello @Chris0483,

    You can find both free and paid Lottie files at the following source: https://lottiefiles.com/. However, if you would like to receive our specific files, please provide us with the URL of the page from which you imported them, and we will attach the corresponding files for you to download. Below we attached the download link for most used our lotties.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
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