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Issue on our website, with lottie animation

This topic has 4 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Jack Richardson

Chris0483

Participant

September 26, 2025 at 08:39

Hello

I contact you because on our website the lottie animation are missing, in the footer. Have checked, I think is good with lottie file inclue in the widget, but the is lottie anmiation bloc empty on front.

I checked but there is no issue.

Can you helps us please ?

*Note: can you chack also your website because from 09/09 we haven’t order and I don’t understand why. Maybe we’re taking a side of a problem that we don’t see, your outside eye could help us understand.

Best regards

Chris

Please, contact administrator
for this information.

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3 Answers

Jack Richardson

Support staff

September 26, 2025 at 10:01

Hello @Chris0483,

Regarding the issue with your Lottie animation not being displayed, we have identified that the JSON files required for the animation are missing from your server. For testing purposes, we uploaded a custom JSON animation, and the Lottie widget was displayed correctly (see screenshot: https://prnt.sc/TROUwjQ1-2_-). Therefore, we recommend locating the necessary animation files and re-uploading them within the footer sections of your website.

Concerning the order confirmation issue, we suggest reviewing your server logs and performing a test purchase directly on your website. This will help you verify whether there are any problems related to order processing in your store.

Best regards,
Jack Richardson
8Theme Team

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Chris0483

Participant

September 26, 2025 at 14:57

Thanks to your reply.
Can you send me the files please its all your files used (shipping, gift, card, box) or where I can dowload that ?

Best regards

Chris

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Jack Richardson

Support staff

September 26, 2025 at 15:16

Hello @Chris0483,

You can find both free and paid Lottie files at the following source: https://lottiefiles.com/. However, if you would like to receive our specific files, please provide us with the URL of the page from which you imported them, and we will attach the corresponding files for you to download. Below we attached the download link for most used our lotties.

Best regards,
8Theme Team

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for this information.

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