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  Euskoshop

  Participant

  September 25, 2025 at 12:32

  Hello support team, I have a problem with the store page. It does not appear consistent as in picture No. 1. Also, if I want to add a product to the cart, the options do not appear as in picture No. 2.
  https://euskoshop.com/shop/

  Files is visible for topic creator and
  support staff only.

  #455879 Copied
  6 Answers
  

  Alex Carter

  Support staff

  September 25, 2025 at 14:36

  Hello,

  Thank you for reaching out to us.

  Could you please provide temporary wp-admin access? We need to check your settings.

  To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

  Warm Regards,
  The 8Theme Team

  #455890 Copied
  

  Euskoshop

  Participant

  September 25, 2025 at 14:59

  thank you

  Please contact administrator
  for this information.

  #455892 Copied
  

  Euskoshop

  Participant

  September 26, 2025 at 13:00

  I sent the information in private

  Please contact administrator
  for this information.

  #455981 Copied
  

  Luca Rossi

  Support staff

  September 27, 2025 at 13:12

  Hi @Euskoshop,

  It seems that the incorrect attribute was selected. Please make sure to use only the existing attributes from your dashboard; there is no need to create them separately when adding a new product.

  Any new attributes should be created here:
  – https://euskoshop.com/wp-admin/edit.php?post_type=product&page=product_attributes
  – https://prnt.sc/ipmX8QDFTfuS

  Could you kindly review your product again:
  https://euskoshop.com/product/design-oxford-shoulder-bag-large-capacity-mens-casual-multi-layer-pocket-fashion-single-shoulder-crossbody-luxury-messenger-bag/?

  Best regards,
  8Theme’s Team

  #456043 Copied
  

  Euskoshop

  Participant

  September 27, 2025 at 13:43

  Thank you, the problem has been solved only in one product, but the problem still exists in the other product that is related to watches, as well as the problem of the store page, if you click on it it does not exit. I tried it on the phone and the tablet

  #456045 Copied
  

  Luca Rossi

  Support staff

  September 30, 2025 at 12:04

  Hi @Euskoshop,

  We have added the color attribute, and the other product is working correctly.

  Could you kindly check this as well?

  Best regards,
  8Theme Team

  #456254 Copied
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