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Product Page Not Displaying for Amazon Imported Products

This topic has 9 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Jack Richardson

harshana

Participant

September 25, 2025 at 09:54

Hi XTheme Support,

We are using XStore with WooCommerce and recently installed the WooCommerce Amazon Importer Pro plugin to import Amazon products into our store. The products successfully import and display in the shop/archive pages, but when we click to view a single product page, it shows a blank page (or “Site Under Maintenance” message).

Could you please confirm:

Does XStore Single Product Builder support External/Affiliate products and custom product types created by plugins like WooCommerce Amazon Importer Pro?

If so, what is the correct way to configure the Single Product Builder to display the imported product details and Buy button?

If not, do you recommend using a default template or creating a custom Elementor template for these product types?

This issue is critical for us as we are planning to scale product imports from Amazon. Any guidance would be appreciated.

Thank you

Product Link – https://myhitch.com.au/product/russell-athletic/

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8 Answers

Jack Richardson

Support staff

September 25, 2025 at 12:32

Hello @harshana

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards,
Jack Richardson
The 8theme’s team

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harshana

Participant

September 26, 2025 at 04:58

Hi

All Details Provided.
This is urgent matter.

Thank you

Please contact administrator
for this information.

#455941 Copied

Jack Richardson

Support staff

September 26, 2025 at 08:24

Hello @harshana
Please, check the FTP access you provided -> https://prnt.sc/4Xd0StE_p6BT.
Kind regards, Jack Richardson
The 8theme’s team

#455955 Copied

harshana

Participant

September 26, 2025 at 09:10

Please check

Please contact administrator
for this information.

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harshana

Participant

September 26, 2025 at 11:22

Hi Any Update

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Jack Richardson

Support staff

September 26, 2025 at 13:57

Hello @harshana
Please, check the private content for details.
Kind regards, Jack Richardson
The 8theme’s team

Please contact administrator
for this information.

#455984 Copied

harshana

Participant

September 26, 2025 at 15:00

Hi

So I think we need to contact the Hosting provider no. Our resources exceeded the limit I think

Thank you

#455996 Copied

Jack Richardson

Support staff

September 26, 2025 at 15:17

Hello @harshana
You are right. Please, contact to your hosting provider and check then.
Kind regards, Jack Richardson
The 8theme’s team

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