Return to previous page

The mobile responsive site does not show the sale item

This topic has 6 replies, 3 voices, and was last updated 3 weeks ago ago by Tony Rodriguez

Buhle

Participant

September 25, 2025 at 08:03

Hi there,

I have the GROW Hair Serum on sale – buy 2x 100ml and get a free 50ml. This sale is pulling through on the desktop but does not pull through when I access the website via mobile.
Also, the sale label does not show on this specific sale item.

Please assist.

Thank you

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#455825 Copied

5 Answers

Jack Richardson

Support staff

September 25, 2025 at 11:16

Hello @Buhle,

Could you kindly provide us with a video demonstration showing how it works on a desktop device? At the moment, we are unable to see any free gifts appearing on your Cart page after adding such a product.

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

#455864 Copied

Buhle

Participant

September 25, 2025 at 13:04

Hi @Jack Richardson

Please see attached video.

Files is visible for topic creator and
support staff only.

#455882 Copied

Jack Richardson

Support staff

September 25, 2025 at 18:46

Hello @Buhle,

We have checked the functionality on a mobile device and observed the same actions and products as on the desktop version. Please refer to the video provided in the private content for details.

We kindly suggest reaching out to the developers or the support team of the plugin you are using. They may be able to implement improvements that allow adding a gift product, as they can utilize specific hooks/filters that differ from the default theme and other themes.

Could you please let us know which plugin you are using for this implementation?

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#455914 Copied

Buhle

Participant

June 1, 2026 at 14:08

Thanks for the support! My topic “The mobile responsive site does not show the sale item” has been successfully resolved.

#470907 Copied

Tony Rodriguez

Support staff

June 1, 2026 at 14:08

Dear Buhle,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

#470908 Copied
Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘The mobile responsive site does not show the sale item’' has been successfully resolved, and the topic is now closed for further responses

The mobile responsive site does not show the sale item

Explore our best WordPress WooCommerce Themes collection