W3 Cache plugin error some files appear to be missing or out of place

This topic has 2 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Alex Carter

  • Avatar: parshva
    parshva
    Participant
    September 23, 2025 at 13:46

    W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/u132571204/domains/fashina.in/public_html/wp-content/advanced-cache.php.

    I am getting this error

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 23, 2025 at 15:07

    Hello,

    Thank you for reaching out to us.

    The error message you are seeing is related to the W3 Total Cache plugin, not to our theme. It usually occurs when some plugin files are missing, corrupted, or not placed correctly. To resolve this issue, we kindly suggest the following steps:

    1. Deactivate and Delete the Plugin
    – Log in to your WordPress Dashboard.
    – Navigate to Plugins > Installed Plugins
    – Deactivate W3 Total Cache and then delete it.

    2. Remove the Advanced Cache File
    – Using FTP or your hosting File Manager, go to:
    /home/u132571204/domains/fashina.in/public_html/wp-content/
    – Locate the file named advanced-cache.php and delete it.

    3. Reinstall the Plugin
    – Go back to your WordPress Dashboard.
    – Navigate to Plugins > Add New.
    – Search for W3 Total Cache, install it, and activate it again.

    This should resolve the error. If the issue persists, please clear your website cache and browser cache, then check again.

    Should you need further assistance, contact the plugin’s support directly.

    Best Regards,
    8Theme’s Team

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