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Product Video. We need to embed Pinterest videos

This topic has 8 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Jack Richardson

Niki

Participant

September 23, 2025 at 07:54

Helllo,
I want to use the Product Video feature ( https://myprintscreen.com/s/3jji7/548d9e7aea )
I see that it only support youtube and vimeo.
Youtube is rectangular with a lot of symbols around, Vimeo is limited on free edition and not seo friendly so I want to use Pinterest instead.

I have already tested, It looks great (not with the official iframe though) it worked for a 3 days and now video stoped playing and there is not even the play button.

Is there a way to make it work?

Thank you in advance.

Please, contact administrator
for this information.

#455636 Copied

7 Answers

Jack Richardson

Support staff

September 23, 2025 at 09:50

Dear @Niki,

We hope this message finds you well.

Could you please provide us with the URL of the product where you have implemented the video feature? Additionally, we kindly ask you to share temporary wp-admin access so that we can review the setup in more detail.

Thank you in advance for your cooperation.

Best regards,
The 8Theme Team

#455663 Copied

Niki

Participant

September 23, 2025 at 09:54

Sure,
I provide all information in Private area.

Thank you!

Please contact administrator
for this information.

#455665 Copied

Jack Richardson

Support staff

September 23, 2025 at 14:18

Hello @Niki,

Could you kindly provide us with the documentation regarding how you implemented the built-in video feature (and where you found the related snippet)? We would like to review it, as it is possible that the article has been updated or deprecated following the latest WooCommerce updates.

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

#455689 Copied

Niki

Participant

September 23, 2025 at 15:11

I didn’t do anything. One day (about 10 days ago) just showed up to all my xstore sites this feature.
I thought it was your update 🤔

#455695 Copied

Jack Richardson

Support staff

September 24, 2025 at 12:44

Hello @Niki,

We would like to clarify that our theme provides the option to add videos to the single product gallery carousel either by uploading them directly or by using iframe video codes. However, built-in support for Pinterest videos is not available.

That is why we asked how you obtained the code snippet for adding Pinterest video codes. As an alternative, we recommend either downloading the videos and uploading them properly to your products via the WordPress media uploader, or using iframe codes from YouTube videos and placing them in the designated textarea field.

Thank you for your understanding.

Best regards,
The 8Theme Team

#455758 Copied

Niki

Participant

September 25, 2025 at 09:22

Hello,

Yes I totally understand that.
And that was my question in the first place. If you have a way to make this built in feature to accept iframe from pinterest.
Thank you

#455843 Copied

Jack Richardson

Support staff

September 25, 2025 at 11:58

Hello @Niki,

We kindly ask you to implement the solutions that were previously suggested.
If you would like to request a new feature, please submit your idea through our Feature Requests Taskboard: https://www.8theme.com/roadmap/. This will allow us to review your request and evaluate its popularity based on customer votes.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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