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WordPress web site not appear, After update

This topic has 6 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Jack Richardson

Pasindu Dulanjana

Participant

September 22, 2025 at 07:15

In My website already have WordPress 6.8.2 version. Then many times,the site does not appear. Then I log in admin account. I can see Reinstall WordPress 6.8.2 version.
I already reinstalled this version several times. So i want to know , Do you have any idea why this is happening? and how i fix this issue

I added images to get an idea.

Files is visible for topic creator and
support staff only.

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5 Answers

Alex Carter

Support staff

September 22, 2025 at 07:24

Hello,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#455530 Copied

Pasindu Dulanjana

Participant

September 22, 2025 at 09:09

I attached Username , and pwd . but i have no idea how to get FTP access. The Site develop to real customer.

Please contact administrator
for this information.

#455560 Copied

Jack Richardson

Support staff

September 22, 2025 at 11:45

Hello @Pasindu Dulanjana,

We hope this message finds you well.

We would like to follow up regarding the issue you previously reported. At the moment, we are unable to detect any problems on your website, as shown in the following screenshot: https://prnt.sc/TQYteRI2H9q6.

Could you kindly clarify the steps to reproduce the issue, or, if possible, provide us with a video demonstrating the problem? This will help us investigate further and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#455576 Copied

Pasindu Dulanjana

Participant

September 23, 2025 at 10:20

Okay, I already send the Screenshot. I send again.
(The Site does Not Appear). Can u check please. I already send the admin user credentials previous msg

Files is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

September 24, 2025 at 11:26

Hello @Pasindu Dulanjana,

We have tested your website using different browsers and devices and it is displaying correctly on our side. Could you kindly try accessing it from another device, or enable a VPN extension in your browser and check again? Also, we suggest you to contact to your hosting provider to check if there are no restrictions active on your server to load the web-site.

– Chrome: https://prnt.sc/u0ZbID7S6lsN
– Safari: https://prnt.sc/M4CJ1IhVbDB0
– Mozilla Firefox: https://prnt.sc/s1T98JPLprnK

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

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