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Google Maps item not working - by Omar Quddam

This topic has 10 replies, 3 voices, and was last updated 2 months ago ago by Omar Quddam

Omar Quddam

Participant

September 19, 2025 at 21:12

Why is Google Maps not working?

Files is visible for topic creator and
support staff only.

#455413 Copied

9 Answers

Alex Carter

Support staff

September 20, 2025 at 07:27

Hello,

Thank you for reaching out to us.

Could you please provide the link to the page shown in your screenshot? This will help us better understand the issue and assist you more efficiently.

Could you please provide temporary wp-admin access? We need to check your settings.

Best regards,
8Theme’s Team

#455421 Copied

Omar Quddam

Participant

September 20, 2025 at 14:34

Nothing shows up, I just have empty space for the container or item

Please contact administrator
for this information.

#455444 Copied

Alex Carter

Support staff

September 20, 2025 at 15:13

Hello,

We appreciate your prompt response.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#455446 Copied

Omar Quddam

Participant

September 20, 2025 at 15:41

here you are

Please contact administrator
for this information.

#455450 Copied

Alex Carter

Support staff

September 20, 2025 at 16:20

Hello, Omar Quddam

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#455453 Copied

Jack Richardson

Support staff

September 21, 2025 at 10:49

Dear @Omar Quddam,

We hope this message finds you well.

Kindly check the issue now. Additionally, please review the following details: https://prnt.sc/bLPqxGJbg8tR. At this time, we have modified the following setting: https://prnt.sc/Fdi6xQhES2hV, which should ensure that the map is now loading correctly.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#455474 Copied

Omar Quddam

Participant

September 23, 2025 at 16:21

The problem is still the same, does it require an IP map key?

#455699 Copied

Jack Richardson

Support staff

September 24, 2025 at 11:21

Hello @Omar Quddam,

We have reviewed the issue, and this is how the Google Maps widget is currently displayed on your homepage: https://prnt.sc/Bnn2JHj–jY5.

We re-saved the page using the following parameters in the Google Maps widget settings: https://prnt.sc/LPM9706ME7jx. For further clarification, we kindly recommend reviewing the official Google documentation here: https://developers.google.com/maps/documentation/javascript/load-maps-js-api https://prnt.sc/5KB_4hh1mPZ8.

As an alternative, you may also consider using the default Elementor Google Maps widget. Please note that while it offers fewer configuration options, it relies on a different method of integrating Google Maps scripts, which may better suit your case.

Best regards,
Jack Richardson
8Theme Team

#455738 Copied

Omar Quddam

Participant

October 2, 2025 at 20:47

Thanks for the support! My topic “Google Maps item not working” has been successfully resolved.

#456419 Copied
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