B2B Woocommerce cart not working previous ticket was closed but have asked addify to look

Hello @GreenLion

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @GreenLion,

Thank you for reaching out to us.

Please note that we have multiple support managers who assist numerous customers daily. For privacy and security reasons, we do not retain customer details.

In order to proceed with reviewing your request, we kindly ask that you provide the correct credentials as previously requested. We appreciate your understanding and respect for our support team’s time.

Best regards,
Jack Richardson
The 8Theme Team

Hello @GreenLion,

Thank you for providing us with access to the WordPress admin panel and FTP account.

To help us better understand and effectively address the issue, we kindly request that you share detailed steps to reproduce the problem. If possible, please include screenshots or a video demonstration. This will allow us to accurately replicate the issue and thoroughly test the solution once implemented.

Additionally, we believe it would be helpful if you could provide us with separate WordPress admin access that allows us to view the site from the perspective of different customer roles. This will enable us to conduct a more comprehensive review and ensure the issue is resolved across all user types.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @GreenLion,

We hope this message finds you well.

As previously requested, in order to better understand and effectively address the issue you are experiencing, we kindly ask that you provide detailed steps to reproduce the problem. If possible, please include relevant screenshots or a video demonstration. This will greatly assist us in accurately replicating the issue and thoroughly testing the solution once implemented.

At this time, we have reviewed the matter using different accounts, and we observed that the same prices are displayed both in the shop and in the mini-cart. As a result, we are unable to determine which specific products we should focus on or identify the exact issue you are encountering on your website.

We appreciate your cooperation and look forward to your response.

Best regards,
The 8Theme Team

Hello @GreenLion,

Our theme applies the following filter to display product prices in the mini-cart:

$product_price = apply_filters( 'woocommerce_cart_item_price', WC()->cart->get_product_price( $_product ), $cart_item, $cart_item_key );

The same filter is also used for displaying products on the Cart page (see screenshot: https://prnt.sc/iQxNFvXi_83P).

We tested this with a customer assigned to the “vapeshop” role. The price is displayed correctly in the mini-cart (https://prnt.sc/IcYs9VXlrkmZ), but it does not display correctly on the Cart page. Since you are currently using our built-in widget to display the Cart page content, we recommend replacing it with the default WooCommerce shortcode [woocommerce_cart]. Please add this shortcode to the Cart page and remove the Cart page widget (https://prnt.sc/ejB1zrjHU3di). With the shortcode, the prices should display correctly (https://prnt.sc/JADqHbvtmLiA), as it includes more hooks and filters, though it offers fewer customization options.

If you notice similar issues on the Checkout page, we suggest applying the same approach there as well [woocommerce_checkout].

Additionally, we recommend contacting the developers of the B2B plugin you are using. They may be relying on hooks or filters that are not included in custom widgets but can be added to the page using the WC Hook widget (https://prnt.sc/ppMsyVFE7p98).

Best regards,
Jack Richardson
8Theme Team

Hello @GreenLion,

We have provided a solution regarding the Cart page issue here: https://www.8theme.com/topic/b2b-woocommerce-cart-not-working-previous-ticket-was-closed-but-have-asked-addify-to-look/#post-455756. Please review it carefully. If you require any further assistance, kindly clarify your request and provide relevant screenshots or video examples.

Best regards,
8Theme Team