My checkout page is not working (when filling out the form fields)

This topic has 2 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Jack Richardson

  • Avatar: Diana
    Diana
    Participant
    September 18, 2025 at 09:47

    Hello! Several customers have written to me saying that when they complete their purchase, the checkout page freezes when they enter their details. I have tried several times on my phone and computer, and when I type in a name, it becomes extremely slow, letter by letter, and then it freezes and doesn’t move forward at all or the page is blank. For this reason, I am not receiving any purchases. Could you please help me to see what is happening?
    I activated the Twenty theme and it works perfectly, so it must be something to do with the theme or its latest update, because last week everything was fine and we haven’t changed anything on the website at all.

    Please, contact administrator
    for this information.
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    1 Answer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 18, 2025 at 11:25

    Dear @Diana,

    We hope this message finds you well.

    As shown in the following screenshot: https://prnt.sc/2943BTdJweZi, the “woo-mailerlite” plugin is currently generating a JavaScript error. Due to this issue, we have temporarily disabled the plugin and kindly ask you to review and address the problem.

    Should you need any further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

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