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Problem using shop filtering options on the main shop page without refresh

This topic has 6 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Andrew Mitchell

Niddy

Participant

September 18, 2025 at 09:34

Hi

I’ve noticed when I am changing layout on the primary shop page that the filters are not working properly unless you actually refresh the page – I’ll try to explain and see private for images and links showing the fault.

Thanks

Please, contact administrator
for this information.

#455280 Copied

5 Answers

Andrew Mitchell

Support staff

September 18, 2025 at 13:22

Hello, Niddy,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#455309 Copied

Niddy

Participant

September 18, 2025 at 14:42

Hi

Please see private.

Whilst in there is it worth looking at this at the same time? Not sure –> https://www.8theme.com/topic/compare-wishlist-issues-with-saving-on-page-refresh/

Thanks

Please contact administrator
for this information.

#455315 Copied
Andrew Mitchell

Support staff

September 22, 2025 at 06:42
Hello, Niddy,

Thank you for providing access. We have identified and resolved the issue you reported. Kindly review and confirm that everything is now functioning as expected.

The changes were made in the following files:

- wp-content/themes/xstore/framework/woo.php - wp-content/themes/xstore/js/ajax-filters.min.js

Please note that these modifications will also be included in the next theme update.

Best regards,
The 8Theme Team
#455519 Copied
Niddy

Participant

September 24, 2025 at 12:06

Hiya

This is still not fixed properly – let me explain. The way I explained it originally worked with the fix / patch applied. However that based on going to shop page then selecting 6 column grid layout and then selecting 72 from the show dropdown option.

However if you do it in reverse and change it to 72 first the url looks like this – /shop/?et_per_page=72

but then lets say I now decide to use the 6 Column Grid layout – the url changes to – /shop/?view_mode=grid&view_mode_smart=yes&et_columns-count=6

Notice how the count has gone – so even though it shows 72 in the dropdown, it is only showing the default 36 products – the url should, if working right, capture the count so it renders like: – /shop/?view_mode=grid&view_mode_smart=yes&et_columns-count=6&et_per_page=72

And also when the count disappears the dropdown dies and doesn’t activate on the chosen option unless you change it down to say show 12 then back to 72. This is an issue.

You can see it on our shop – please see private for login.

Thanks

Please contact administrator
for this information.

#455746 Copied

Andrew Mitchell

Support staff

September 26, 2025 at 14:27

Hello, Niddy,

Thank you for your explanation. We have started working on this issue, and the process may take some time. We will notify you as soon as a solution becomes available.

Best regards, The 8Theme Team

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