Patcher not working please resolve this problem

Hello,

Thank you for reaching out to us.

1/ We kindly recommend updating your theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/ to their latest versions. After completing the updates, please clear your website cache and browser cache, then check if Elementor is functioning properly.

2/ Please provide the URL of page from your screenshot.

Best regards,
8Theme’s Team

Dear @Usha,

Thank you for reaching out.

It appears that your inquiries cover multiple unrelated topics. To assist you more effectively, we kindly suggest addressing each issue individually.

Firstly, could you please confirm whether you are experiencing any critical errors while using the Elementor editor? Additionally, are you currently using the latest version of the plugin?

Since you are utilizing the XStore Elementor Single Product Builder, we recommend reviewing the settings of your Product Images widget. You can adjust the layout specifically for mobile devices within those settings.

To help us better understand the issues you are facing, please attach relevant screenshots. This will allow us to provide more accurate solutions. Alternatively, you may consider separating your questions into different topics for more efficient support.

Best regards,
The 8Theme Team

Hello @Usha
Please, describe what issues you have on your home page on mobile device ? provide us screenshots or video. Clear your browser cache before checking the issue.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Usha,

We hope this message finds you well.

We previously requested a video demonstrating the issue you are experiencing; however, we have not yet received a response. In our earlier reply, we implemented a fix and kindly asked you to verify the results. From our side, we are unable to replicate the issue now. If you are testing on the same device, we recommend checking the site using a different device or an incognito browser session.

For your reference, we have attached a video in the private content section that shows our testing process. As demonstrated, the carousel and images are displaying correctly on the specified pages.

Additionally, we have confirmed that you are using the latest version of our theme, which includes all the necessary patches and updates. You can verify this here: https://prnt.sc/6xH6oTgxr3Yk. There are currently no outstanding patches that need to be applied.

Please note that we provide support in accordance with Envato’s privacy policy, and we appreciate your cooperation in following our support guidelines.

If you have further questions or require additional assistance, kindly clarify your request and ensure that the issue can be replicated on other devices. This will help us provide you with the most accurate and effective support.

Best regards,
Jack Richardson
The 8Theme Team