PHP error on panel.php on Social Authentication and Api Integration + error when saving openai key

This topic has 2 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Jack Richardson

  • Avatar: mickmickmick
    mickmickmick
    Participant
    September 11, 2025 at 15:35

    Hi,
    I get a php error on some of my store control panel pages such as et-panel-social-authentication or et-panel-social.

    Also the openai page, whch actually opens, cannot be update with my new api and throws out and error when saving it.

    My wordpress installation sent me this when the error occurred (pasted in private area).

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 11, 2025 at 19:12

    Dear @mickmickmick,

    We hope this message finds you well.

    Following a detailed analysis of the fatal error issues occurring on certain Control Panel pages, we have identified that the problem originates from custom code added to your child theme’s functions.php file. Please refer to the following screenshot for reference: https://prnt.sc/jdkHT3Ocl8PP.

    After temporarily disabling this custom code, we were able to successfully load the Social Authentication page, as shown here: https://prnt.sc/cONxlouEdKip.

    As the issue is caused by customizations made within your child theme, we kindly recommend reviewing and updating the code accordingly. Alternatively, you may consider temporarily removing the custom code to ensure that all theme features and pages function as intended.

    Should you need further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

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