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Mobile menu is not linking to categories –

This topic has 15 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Luca Rossi

steve

Participant

September 9, 2025 at 04:54

HI I need help to see why the mobile menu is not working as it should
domain is twistedpig.co.uk

Please, contact administrator
for this information.

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14 Answers

Alex Carter

Support staff

September 9, 2025 at 06:36

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

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steve

Participant

September 9, 2025 at 12:07

HI I have tried to establish if there is a 3rd party plug in conflict but he issue still is there in this mode.

Please can you investigate nad ensure that I have set up the settings corrects to enable the menu in mobile view

I am not very technicla hence why I will really appreciate you support on this

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Luca Rossi

Support staff

September 9, 2025 at 13:20

Dear @Steve,

We hope this message finds you well.

We would like to inform you that your website is currently live. In order to proceed with debugging, may we kindly request your permission to temporarily disable certain third-party plugins?

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

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steve

Participant

September 9, 2025 at 13:26

Yes pleaae go ahead and thank ylu for your support on this

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steve

Participant

September 9, 2025 at 13:30

I dont know if i have linked menu items to categories correctly . I only also had a main menu set up .I read up seeing that i needed to have a shop menu so i put that together ..was not sure if i really needed ti do that if just tje main menu was enough hence why i ask have i set up correctly

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steve

Participant

September 9, 2025 at 13:31

May i also ask one more question is there a way to stop the header section rolling down.. can it be set tocbe fixed and stay on top ?

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steve

Participant

September 9, 2025 at 22:42

Any news I will have to put back the age verification on the site as the site is live

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steve

Participant

September 10, 2025 at 11:06

Hi there do you have any update on this for me?

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Luca Rossi

Support staff

September 10, 2025 at 14:30

Dear @Steve,

Thank you for your message.

Please note that our team is still reviewing your request. Kindly be aware that replying to your own topic may move it to the bottom of the queue, which could result in a longer response time than usual.

We appreciate your patience and understanding.

Best regards,
The 8Theme Team

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Luca Rossi

Support staff

September 10, 2025 at 15:26

Dear @Steve,

We hope this message finds you well.

1. The mobile menu should now be functioning correctly. Kindly clear all caches and check again to confirm that the issue has been resolved.

2. To disable the sticky header, please follow these steps:
– Edit your header using the following link: https://twistedpig.co.uk/wp-admin/post.php?post=1756&action=elementor
– Select the first container, go to the “Advanced” tab, locate the “XStore Sticky Header” option, and set it to “No.”
– Repeat the same steps for the second container. For your reference, please see this screenshot: https://prnt.sc/6cCoZf4bgX78

We hope this information is helpful. Should you need any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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steve

Participant

September 10, 2025 at 16:50

Great wbat was the problem?

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Luca Rossi

Support staff

September 11, 2025 at 06:50

Dear @Steve,

We hope this message finds you well.

It appears that a conflict was caused by one of the third-party plugins, although we are currently unable to determine exactly which one. To address the issue, we have implemented a custom JavaScript solution.

Please let us know if you experience any further difficulties or if there is anything else we can assist you with.

Best regards,
The 8Theme Team

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steve

Participant

September 11, 2025 at 09:38

Thank you will these changes stillcbe ok when ylu release a theme upgrade or will i need further customisation

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Luca Rossi

Support staff

September 11, 2025 at 10:16

Dear Steve,

We would like to assure you that all custom code will remain safe and unaffected during future updates. There is no need for concern.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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